Customer Care Representative jobs in United Kingdom

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting‑edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.

Egis is a leader in the vibrant sector of infrastructure engineering, planning, and management, tasked with sustaining efficient commercial lifecycle stewardship amidst interactions with various third‑party entities. As Egis expands its service delivery across the UK, Ireland, and broader European markets, we are committed to becoming the engineering partner of choice while also expanding our talented team. At Egis, we prioritise our people, and to enhance our Water capabilities, we are looking to recruit a skilled Water Senior Quantity Surveyor to operate as part of the Energy and Sustainable Cities Business Line.

This period marks an exhilarating time to join Egis's new Project, Programme, PMO and Commercial Management Capability (“P3M CM”) UK, Ireland and Europe team, which is undergoing a transformative phase. The P3M CM Function at Egis is deeply committed to boosting strategic operations and overall efficacy by:

• Developing a premier capability and team;
• Proactively engaging with markets and suppliers;
• Streamlining and enhancing operational workflows;
• Achieving results through strong commercial policies;

Amidst the challenges of managing the extensive infrastructure needs of Europe, these dynamic transformations offer numerous opportunities to contribute significantly to Egis's establishment as a leader in the infrastructure sector.

Egis UK is seeking a highly experienced Senior Commercial Manager to lead commercial strategy and delivery across complex, high‑value programmes in the Water & Environment sector, with opportunities to expand into Defence and Nuclear. This is a pivotal leadership role for a commercially astute professional who thrives on driving performance, influencing strategic outcomes, and mentoring high‑performing teams.

As Senior Commercial Manager, you will be reporting to the Water Cost and Commercial Lead. You will also:

• Provide executive‑level oversight of commercial operations across multi-disciplinary programmes
• Shape and implement procurement and contract strategies that align with client objectives and regulatory frameworks
• Act as a trusted advisor to senior stakeholders, regulators, and delivery partners
• Champion commercial innovation, risk mitigation, and continuous improvement across the portfolio.
• Location: West Midlands‑based (4 days client's office and 1 day WFH)

• Define and execute commercial strategy across multi-workstream programmes
• Lead contract negotiation, supplier performance, and risk management
• Ensure compliance with NEC3/4, FIDIC, UK law, and sector-specific regulations
• Support work winning through commercial insight and bid strategy
• Drive commercial governance and reporting across all phases

• Oversee cost planning, benchmarking, and value engineering
• Manage post‑contract commercial performance, change control, and final accounts
• Provide strategic input into feasibility studies and programme controls

• Collaborate with leadership to shape client‑focused proposals
• Mentor and develop junior commercial staff, building future capability
• Maintain a robust knowledge base of lessons learned and commercial best practices

• Strong financial modelling and commercial problem‑solving skills
• Excellent client‑facing and supply chain engagement abilities
• Sector experience in water, environment, defence, or nuclear
• In-depth knowledge of CDM regulations and risk management
• NEC3/4 contract expertise (Options A, C, E essential)
• Familiarity with ECI/ESI in design & build programmes
• Valid CSCS card; Water Hygiene Card desirable
• Right to work in the UK; role subject to client interview and acceptance

• Degree qualified, or equivalent
• Experience of the development and implementation of procedures
• Civil engineering works experience, including utilities
• Knowledge of a wide range of contract conditions
• Strong contractual experience
• Excellent IT skills and knowledge of relevant software
• Ability to solve problems efficiently
• Excellent interpersonal and networking skills, with the ability to communicate effectively with all levels of personnel
• Ability to effectively prioritise a busy workload and meet project deadlines
• Evidence new ways of thinking which deliver benefits
• Ability to influence others
• Member of RICS or other relevant professional body, or working towards it

In each project we design, engineer and operate we care deeply about the legacy we’re leaving behind. As part of our team, you’ll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK, and all around the globe.

Our commitment is translated in the work carried out by our Egis Foundation, which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world.

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.