Customer Care Representative jobs in United Kingdom

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we’re committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best‑in‑class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting‑edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

At BlackLine, we believe our strongest partnerships are built on trust and a shared vision for success. We’re looking for an insightful and relationship‑focused individual to join our Account Management team as a dedicated partner to our enterprise clients – leading organizations with annual revenues between $1 billion and $10 billion. In this role, you will be the steward of our most valued customer relationships, focusing on nurturing and expanding these partnerships. Your mission is to ensure our clients feel supported and empowered, helping them achieve their goals by unlocking the full potential of their BlackLine investment.

This is an opportunity for a professional with high integrity and a passion for creative problem‑solving to make a meaningful impact, contributing to the long‑term success of our customers.

• Build Meaningful Connections: Serve as a trusted advocate for our enterprise clients, cultivating deep, consultative partnerships rooted in empathy and a genuine desire to see them succeed.

• Empower Client Growth: Guide clients on their journey with BlackLine by identifying opportunities for them to solve new challenges and enhance their operations through the strategic use of our platform.

• Guide Strategic Solutions: Lead a collaborative process to find the best solutions for your clients, managing discovery, strategy, and consensus‑building to ensure successful outcomes for all stakeholders.

• Create a Vision for Success: Develop and maintain a Client Roadmap in partnership with Customer Success, facilitating open conversations to ensure the value of BlackLine's solutions is clear and aligned with their strategic business goals.

• Foster a Collaborative Environment: Work in close partnership with internal teams – including Customer Success, Implementations, Support, and Legal – to deliver a seamless and supportive experience that meets and exceeds client expectations.

• Champion Customer Enablement: Encourage clients to engage with the wider BlackLine community and learning resources, ensuring they feel confident and capable of maximizing the value of our partnership.

• Enterprise‑Level Experience: A background in building and nurturing relationships within large, complex organizations, with a demonstrated ability to manage sophisticated, multi‑year partnerships.

• A Consultative and Intuitive Approach: A naturally curious, persistent, and people‑oriented style, with the ability to build trust and offer insightful guidance to senior leaders.

• Insightful Business Acumen: The ability to understand your client’s evolving business landscape and find creative, business‑oriented solutions to their unique challenges.

• A Spirit of Collaboration: A proven ability to thrive in a flexible, fast‑paced environment, working effectively both independently and as a dedicated member of a collaborative team.

• Exceptional Communication & Influence: Outstanding skills in building rapport, communicating with clarity, and fostering agreement, with experience preparing and presenting a variety of client‑facing materials.

• A technology‑based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem‑solving skills, and be part of a winning team at the world’s most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It’s a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner’s continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in‑person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.