Customer Care Manager jobs in United Kingdom

Location: Leeds, RDG, GB

Type of contract: Permanent Employee

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy.

Move with us for a better world!

Our Services teams are obsessed with user satisfaction, always aiming to provide the best fitness experience and exemplary service performance to 100% of our customers and end-users.

We are bolstering our team with two specialists based in the field nationally (one with a focus in the South and one in the North) with the responsibility of promoting and selling service contracts to new and existing customers, ensuring long-term client satisfaction and revenue growth. This role is field based in the North with the ideal candidate living somewhere around the Leeds/Sheffield/Manchester triangle.

You’ll work closely with the sales, service and technical teams to tailor solutions that meet customer needs and support the reliability and performance of their equipment.

• To promote and sell service contract sales, remarketing sales & refurbished sales (PLM) in line with the agreed time parameters.
• To ensure customer satisfaction is always achieved.
• Achieve Service Contract sales on equipment going out of warranty, previously lost contracts and with contracts due to expire.
• Attend internal/ external sales meetings to promote our products to customers.
• Oversee the lifecycle of service contracts from negotiation, cover and price and issue of contract through servicing to renewal stage.
• Attend customer meetings with equipment field sales teams to promote service contracts and help close sales on service products.
• Work directly with sales contracts teams to increase contracts coverage with profitability target.
• Analyse database to find new opportunities to promote and sell lifecycle management.
• Understand customer needs in the marketplace and competitor feedback into TG.
• Secure trade in volumes for HQ, selling surplus stock and non-TG equipment to a network of preferred local traders, negotiating price and payment conditions.
• Accountable for customer retention of existing service contracts.
• Responsible for the accuracy of the contract and equipment databases in the business systems, initiating actions to improve and maintain the data.
• Produce business & customer reports on all aspects of service contracts when required.
• Compilation and management of accurate management reports of the services sales pipeline; revenue, forecast, penetration, losses and gains.
• Produce management reports on all aspects of service and remarketing sales when required
• Collaborates with the subsidiary team to develop sales of Refurbished equipment in the country to achieve the assigned target
• Collaborates with the Logistics department to co-ordinate the removal of equipment
• Manage chosen Remarketing suppliers to key KPIs

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years’ experience in a similar role
• Bachelor’s or Master’s Degree
• Experience in multinational companies with a matrix organization
• Ability to manage clients’ requests
• Knowledge of ERP systems and database functionalities – SAP/Salesforce/ServiceMax would be a plus
• Experience in managing service contract terms and conditions
• Knowledge of after-sales activities, warranty costs and related management skills
• Experience in managing client requests and complaints
• Knowledge of sales and negotiation techniques

• Incentive scheme based on sales
• Company Car, Car Allowance or Travel Allowance as appropriate to candidate
• High-end and up-to-date tools to do the job well
• 25 days holiday (increasing further with long service)
• Pension and Life Assurance Scheme
• Private Medical Insurance
• Corporate Wellness Programme and Wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Product Employee Purchase Scheme
• Promoting from within is our first priority

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

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Equal Opportunity Employer statements are included as required.