Customer Care Manager jobs in United Kingdom
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Sales Advisor
Job summary
A retail optician chain in the United Kingdom is seeking a Sales Advisor to support high-quality eye and hearing care services. You will be responsible for promoting services, managing stock, and providing exceptional customer service. The ideal candidate will have a strong retail background and excellent communication skills, with the ability to multitask effectively in a fast-paced environment.
Qualifications
- Strong background in retail or customer service.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Ability to multitask in a fast-paced environment.
- Commercial awareness to maximize sales.
Responsibilities
- Promote optical and hearing services to drive appointments.
- Maintain accurate customer records and manage stock.
- Provide outstanding customer service and handle enquiries.
- Assist patients in selecting frames and lenses.
- Schedule and confirm patient appointments.
Skills
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.