Customer Care Manager jobs in United Kingdom

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About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

Senior Account Executive

The Senior Account Executive will need to gain a deep understanding of our client’s businesses and will need to apply their digital planning skills to ensure that campaigns deliver effectively and progressively against client’s objectives.

The Senior Account Executive will be established as part of the NBCUniversal team working specifically on Universal’s Home Entertainment head office division. This is a really exciting client seeing some of the most rapid change, evolution and innovation in the market and this role in particular deals with the amazing new and high-profile film releases such as Wicked: For Good, The Super Mario Galaxy Movie, Minions 3 and Christopher Nolan’s new film The Odyssey.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Digital planning and buying:

• Central planning, buying & execution of all digital campaigns across multiple territories (with a large focus on social and biddable platforms)
• Planning best in market executions through tried & tested knowledge application as well as innovation and testing (media owner briefing, responses, rationales, etc)
• Reporting and insight lead (with access to a digital reporting dashboard to minimise traditional reporting methods) with the ability to identify insights from large data sets & provide recommendations to ensure the positive evolution of campaign performance is incorporated into future media plans
• Support the manager and associate director in all aspects of the planning and buying cycle

Client Management & Account Coordination

• Day to day client relationship responsibilities include planning communications & working closely with Universal offices to ensure digital deliverables are met
• Client status meeting presence and planning meeting presentations
• Become familiar with the full range of media tech and tool facilities to maximise the output of the role
• Grow & nurture existing relationships with our clients and media partners

What you will need:

• Minimum two years experience working in online biddable platforms including Meta, YouTube, TikTok and Reddit.
• Experience working with Amazon a bonus
• Experienced working with digital media owners
• Strong digital and data fluency
• Good attention to detail and an ability to interrogate data
• Confident and professional with strong management/communication skills
• Proficient in the management & training of junior team members
• Good organizational skills, pro-active and inquisitive – with a passion to learn

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That\'s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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