Client Development Manager

ReBOUND Returns; Telford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading returns management specialist in Telford seeks a Strategic Client Development Manager to drive growth and manage enterprise clients. This full-time role involves strategic planning, data analysis, and extensive engagement with client stakeholders. With a hybrid working model, you will enjoy a supportive environment focused on professional development and work-life balance. Ideal candidates have 7+ years of experience in client development within e-commerce, retail tech, or logistics.

Benefits

Competitive salary

Hybrid working model

Additional holiday days

Paid volunteering days

Qualifications

• 7+ years of success in enterprise client development or strategic account management.
• Experience managing eight-figure portfolios with upsell results.
• Fluent in business English and skilled in crafting narratives for C-suite.

Responsibilities

• Own and expand a high-value portfolio of enterprise clients.
• Lead strategic planning sessions and co-create joint value roadmaps.
• Use BI tools and Excel to provide insights that boost ROI.

Skills

Client Development

Strategic Account Management

Cross-border Logistics

Data Analysis

Communication

Tools

Business Intelligence Tools

Excel

Job description

Overview

Are you ready to turn complex return challenges into powerful growth opportunities? We’re looking for a Strategic Client Development Manager to become the trusted advisor to our enterprise Ecommerce clients — shaping the future of post-purchase experience and redefining how retailers deliver value. Acting as the vital bridge between our customers and internal teams (from implementation to logistics), you’ll ensure that every client engagement is impactful, insight-driven, and future-focused.

This is a full-time, permanent position with the flexibility to work in a hybrid setup — giving you the autonomy to manage your time while staying connected to the team. When you’re onsite, you’ll be based at our head office in Telford, collaborating closely with our wider Client Management team in a supportive, high-performing environment.

In return, we offer a competitive salary, tailored to your experience, plus a structured development plan designed to help you grow. From ongoing training and mentorship to clear progression pathways, we’re invested in helping you build a long-term career with us.

Responsibilities

• Own and expand a high-value portfolio of enterprise clients across Europe — delivering long-term growth and unlocking new opportunities.
• Build deep, multi-threaded relationships across every level of the client organisation — from Digital and E‑commerce to Finance, Legal, and the C‑suite.
• Lead the big conversations — driving QBRs, strategic planning sessions, and co-creating joint value roadmaps that shape the future of our partnerships.
• Connect the dots internally — working cross-functionally with implementation, logistics, and product teams to deliver flawless execution and measurable outcomes.
• Turn data into strategy — using BI tools and advanced Excel to surface insights and build plays that boost ROI, reduce cost-to-serve, and improve NPS.
• Own the commercial conversation — leading pricing, contracting, and procurement negotiations with confidence and a clear eye on impact.
• Stay one step ahead — keeping pace with global trends in e-commerce, cross-border logistics, and carrier performance to guide clients through change.
• Be a catalyst for action — influencing internal priorities, resolving escalations with calm authority, and championing what’s best for the customer — and the business.

Qualifications

• 7+ years of success in enterprise Client Development or Strategic Account Management within e-commerce, retail tech, logistics, or SaaS — with a strong track record of driving revenue and client growth.
• A history of owning and expanding eight-figure portfolios, consistently delivering upsell results and strategic account value.
• Deep experience managing multi-country programs and cross-border logistics, with a strong understanding of carrier SLAs, duties, and regional compliance across EU/UK/CH/EEA.
• Proven strength in executive stakeholder engagement — you’re confident navigating complex organisations and leading high-stakes commercial negotiations.
• Sharp analytical mindset — you’re fluent in Excel (pivots, lookups) and comfortable using BI tools to turn data into smart, actionable insights.
• World-class communicator — fluent in business English, skilled in crafting C-suite narratives, and compelling in every conversation.

What you’ll get in return

At ReBound UK, we are committed to providing all our colleagues with a thorough onboarding experience from their first day, including continuous training and development opportunities throughout your time with us. You will be part of a department that fosters a transparent and collaborative team environment aligned with our company vision. We offer a hybrid working model for our office staff and provide benefits to support wellbeing and work-life balance.

We recognise the importance of time away from the business to recharge, so we offer colleagues the ability to purchase up to an additional 10 days of holidays on top of their current allowance. We also provide two fully paid days off each year for you to support causes you care about (volunteering, planting trees, or fundraising).

Why Join Us?

You’ll be joining a high-growth team at the forefront of innovation in returns and post-purchase solutions. If you’re ready to partner with the biggest names in retail, influence real change, and work across borders and business functions, we’d love to hear from you.

About Us

ReBound - a Reconomy Group Company - is the leading global returns management specialist, enabling easy omnichannel returns for brands and their consumers. By combining integrated returns software with an extensive logistics network, ReBound provides brands with a complete ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business. Our core values drive everything we do. We promote a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment.

We welcome applicants who share these values and are passionate about making a positive impact.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Transportation, Logistics, Supply Chain and Storage