Customer Care Manager jobs in United Kingdom

Department: Commercial & Partnerships

Employment Type: Full Time

Location: Cardiff

About us:

In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.

Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!

About the role:

We are looking for a Relationship Manager to join us at Confused.com, strengthening our partnerships with key, household-name motor and home insurance providers, such as Aviva, Churchill, Admiral, and Axa.

You’ll be a key commercial contact for our partners, where you’ll actively translate partnership strategy into tangible customer value and commercial results. You won’t just maintain relationships; you’ll be on the front lines, negotiating complex terms to drive down prices for our users, identifying and capitalising on new revenue opportunities, and using data to challenge performance and champion success. Your main goal will be to maintain and build meaningful, productive, and commercially valuable relationships, ensuring our customers benefit from competitive prices and excellent service.

• Driving Commercial Success: Delivering commercial strategy by securing better terms and cheaper prices for Confused.com customers, including the negotiation of acquisition costs and exclusive arrangements.
• Strategic Partnership Development: Maximise existing revenue streams by building collaborative relationships with external partners.
• Performance and Data Review: Review and analyse partner data, articulating key findings to inform decision-making, drive performance improvements, and challenge partners effectively.
• Contractual Management: managing the agreement and maintenance of complex contractual terms with partners, often involving internal and external legal teams.

Essentials:

• Proven Relationship Management Expertise: A strong background in managing complex, high-value commercial relationships, focusing on driving mutual productivity and achieving business objectives.
• Commercial Acumen: Highly commercially astute with a demonstrable track record of negotiating favorable terms and identifying opportunities that maximise revenue and profitability.
• Data-Driven Decision Making: A strong understanding of analytics and the ability to effectively interpret complex data to inform strategic decisions, drive partner performance, and confidently challenge assumptions.
• Stakeholder Influence: Demonstrable experience in working with and influencing senior internal and external stakeholders, confidently presenting data and strategic recommendations to achieve buy-in.
• Insurance Market Knowledge: Good, working knowledge of the UK insurance market, particularly in the motor, home, or van sectors, to anticipate industry trends and regulatory developments.

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
• Employer matching pension contributions up to 7.5%
• A one-off £300 “Work from Home” budget to help contribute towards a good work environment at home
• Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Private medical cover, critical illness cover , dental plans and employee assistance programme
• Free gym access
• Employee discounts programme
• A healthy learning and training budget to support your development