Customer Care Manager jobs in United Kingdom

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP.

As a Senior Account Executive, you will own full‑cycle new logo sales across the UK MSP market. This role focuses on acquiring new MSP partners through a consultative, value‑driven sales motion. You will run discovery, demos, business cases, and negotiations, driving consistent new ARR for Inforcer.

• Own full‑cycle new logo acquisition into MSPs
• Deliver world‑class discovery, product demonstrations, and value‑based selling
• Build strong multithreaded relationships with MSP owners, executives, and technical buyers
• Lead contract negotiation and close new business consistently
• Work closely with Partner Development on partner‑sourced opportunities
• Maintain accurate forecasting and disciplined pipeline management
• Support broader GTM efforts including events, webinars, and campaigns

• 3–5+ years of SaaS closing experience, ideally within MSP, IT, or cybersecurity
• Consistent track record of hitting or exceeding monthly MRR quotas
• Strong sales fundamentals: discovery, ROI storytelling, objection handling
• Ability to run complex multi‑stakeholder cycles efficiently
• Excellent presentation and communication skills

• Proven experience in covering the full sales cycle, from prospecting to closing deals
• Demonstrated consistent overachievement against sales targets and quota
• Previous experience selling into MSPs (Managed Service Providers)
• Experience selling tech or SaaS products, ideally within a start‑up or fast‑paced environment
• Proven ability to develop relationships at the executive level
• Drive to focus on prospecting and developing new client relationships
• Exceptional communication skills, both verbal and written
• Strong motivation and the ability to inspire and drive results
• Ability to meet deadlines and maintain high attention to detail

• Competitive Compensation: Attractive salary, benefits and commission package
• You Time: Competitive annual leave allowance and an increasing holiday allowance based on length of service
• Birthdays & Anniversaries: We celebrate milestones with you and offer a day off for your birthday every year. Because no‑one should have to work on their birthday!
• Work‑Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work‑life balance
• Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
• Investing in Your Future: We encourage a growth mindset through proactive development opportunities, such as continuous learning, professional training programs, and career advancement paths
• Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
• Employee Recognition: Programs to recognise and reward employees for their contributions and achievements

Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.