Customer Care Manager jobs in United Kingdom

As a Sales Account Manager you will be pivotal in driving growth and customer satisfaction across the construction industry — You Will become the go‑to expert, visiting customers in the field, positioning solutions to improve productivity, solve problems, and identify opportunities, ensuring meaningful impact in every interaction. Hilti thrives on a direct B2B sales model, meaning your impact is immediate and meaningful. You’ll be championing real change in productivity, safety, and sustainability by showing up and being present.

• A full, manual UK driving licence with no more than 6 points, and a willingness to travel to customer sites every weekday - Monday to Friday.
• Eligibility to work in the UK—please note that due to minimum salary thresholds, we are unable to offer visa sponsorship for Account Manager roles.
• Experience in a fast‑paced customer focused position ideally as an account manager or in a business development position. or a qualified background in Engineering, Construction, or a technical field looking to transform your skills and experience in a new career.
• Excellent organisational skills and the ability to work independently, managing your time and priorities effectively.
• Resilience and adaptability, with the confidence to engage with stakeholders at all levels—from Site Operators to Managing Directors.
• A solution‑oriented approach, with the ability to uncover customer pain points and present tailored, value‑driven solutions.
• A natural sense of drive, curiosity, and motivation to succeed, learn, and grow.

Click through the ‘Apply Now’ button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.

If you need any support with your Sales Account Manager application, please contact gbcareers@hilti.com.

1. We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do.
2. Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team).
3. Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback.
4. Our end‑to‑end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2‑3 weeks (on average) regardless of outcome.
5. We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.

We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.