House Host

Edyn; Cambridge; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A hospitality company in Cambridge seeks House Hosts to create exceptional guest experiences with warmth and curiosity. Candidates must be confident and eager to embrace new technologies while maintaining genuine connections with guests. The role includes flexible working conditions and offers various benefits, including a bonus scheme, holidays, and wellbeing support. This is an exciting opportunity to join a dynamic team that values personal growth and empathetic service.

Benefits

Bonus scheme

Holidays

Wellbeing benefits

Pension

Company sick pay

Recognition schemes

Qualifications

• Confident, warm and effervescent individuals focused on curating guest experiences.
• Endlessly curious, adapting approaches to suit individual guests.
• Eager to learn and embrace systems and tech.

Responsibilities

• Curate experiences for guests from the moment they arrive.
• Connect with guests using empathy and honesty.
• Ensure guests return home inspired with stories to share.

Skills

Confidence

Warmth

Empathy

Curiosity

Job description

We are looking for House Hosts to join Hyatt Centric, Cambridge

Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge.

In an (overly simplistic) nutshell our House Hosts are;

• Confident, warm and effervescent individuals, focussed on curating an experience that each one of our guests desires from the moment they step over our threshold
• Endlessly curious – reading our guests and adapting approaches to suit the individual and not the masses

But most importantly they are humans like us. We don’t believe in a work persona, we avoid hierarchy and we connect with empathy and honesty.

Our House Hosts don’t shy away from the fundamentals either; they embrace our systems and tech and they are eager to learn and evolve.

When guests return home inspired, with stories to tell and discoveries to share, you will have been successful. They will come back more often and tell others. This will be the tale of Locke.

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme…), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

But most importantly, we offer you a role in our story and the chance to write your own chapter.

When and Where?

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Hyatt Centric: a sleek, avant-garde style 4* hotel, in the brand-new, sustainable district of Eddington.