Customer Care Manager jobs in United Kingdom

Head of Sales – Products
Seething, Norfolk, however the location can be flexible.
Permanent position

James Fisher is a global engineering services company. From our origins as a ship owner and operator, we’ve evolved to provide the expertise and innovative technology our customers need in the harshest of environments across Energy, Defence and Maritime Transport.
Maritime Transport is a leading provider of global maritime shipping services.
JF Fendercare provides ship to ship (STS) transfer services and supplies high-quality marine products and services that protect people and assets, powering seaborne trade.

The Head of Sales – Products is a strategic and results-driven leader responsible for growing global revenue and margin across Fendercare’s products business. You will lead the product-focused sales team, manage key accounts, and work closely with internal stakeholders to ensure commercial performance, market competitiveness, and customer satisfaction.
This role is central to shaping the product sales strategy, driving innovation, and ensuring consistent execution globally. It requires strong leadership, commercial acumen, and the ability to operate at both strategic and operational levels.

• Develop and implement a global product sales strategy aligned with annual revenue and profit targets.
• Lead and manage Product Sales Managers and Key Account Managers.
• Define and track key performance indicators (KPIs) to monitor team effectiveness and individual contributions.
• Establish and manage a sales planning process with Regional Sales Managers to drive success against targets.
• Identify new market opportunities and lead product-based commercial innovation.
• Collaborate with marketing to create compelling product campaigns and sales collateral.
• Monitor pricing strategies to ensure competitiveness and profitability.
• Contribute to budget setting, forecasting, and overhead management.
• Represent the business externally at customer meetings, industry events, and exhibitions.
• Ensure alignment between product sales and broader business objectives.
• Manage product managers to drive fixed fendering and innovation.
• Promote and uphold the company’s safety culture and core values at all levels.
• Champion safety culture and the company’s core values at all levels.

The Person:
You will need strong interpersonal, communication, and coaching abilities along with the gravitas and credibility to influence senior stakeholders and clients.

• Proven leadership in global B2B sales, ideally within maritime, offshore, or logistics sectors.
• Experience managing remote, international sales teams.
• Deep understanding of STS operations and commercial models.
• Proficiency in CRM and sales performance tools.
• Experience with sales transformation or change management would be desirable.
• Values-driven, with a track record of collaboration, professionalism, and innovation.

You will need a flexible approach to this role as regular travel will be necessary.

Due to the volume of applications that we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.

James Fisher Fendercare (JF Fendercare) is a major global supplier of premium marine products and services. With strategic bases in Asia, the Middle East and the UK holding a comprehensive range of marine products, our team delivers local expertise and support, while providing a flexible and rapid response to your global requirements.

James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.