Aftersales Manager

The Recruitment Solution Limited; Great Yarmouth; On-site; GBP 40,000 - 45,000; Full time

Job summary

A dynamic dealer group seeks an experienced Aftersales Manager for their dealership in Great Yarmouth. The successful candidate will lead a skilled team and ensure exceptional customer satisfaction while managing performance indicators and expenses. Candidates should have strong leadership capabilities and experience in a similar role. This position offers a competitive salary and numerous benefits including opportunities for progression.

Benefits

Great working environment

Respected dealer group

Good benefits package

Opportunity for progression

Qualifications

• Experience as an Aftersales Manager or similar role in a dealership.
• Ability to lead and develop a high-performing team.
• Strong customer service and communication skills.

Responsibilities

• Lead and develop a team of Technicians and Service Advisors.
• Maintain high customer satisfaction levels.
• Manage team performance and productivity.
• Monitor expenses and produce financial reports.
• Provide training and guidance to team members.

Skills

Leadership skills

Customer service excellence

Team development

Performance management

Financial reporting

Job description

Salary: £40k - 45k per year + Benefits per annum

Overview

Aftersales/Service Managers, Do you want to work for a privately owned, dynamic and expanding dealer group? Our client is currently looking to recruit an experienced, hands‑on, Aftersales Manager for their franchised dealership based in the Norfolk area.

Benefits

• Great working environment
• Well respected dealer group
• Good benefits package
• Opportunity to progress within group

Responsibilities

• As an ambassador for the brand, you will be knowledgeable, courteous, outgoing, resolute, and eager to learn
• You will be responsible for leading and developing a team of highly skilled Technicians, Service Advisors and Parts people
• Ensure that a high level of customer satisfaction is always maintained
• Manage productive activity which is measured by strict performance indicators and profit defined success margins
• To keep a tight watch on expenses and produce daily/weekly activity and financial reports
• To provide guidance and training to each team member to improve their performance and to ensure that all Staff are doing their jobs effectively and confidently, collaborating as a team

To find out more or to apply for this vacancy you can email [e-mail] or contact Daniel Walton directly on 020 7998 9939 or directly on 07854 966739.