Sales Office Assistant

Sikla Group; Belfast; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading engineering solutions provider is seeking a Customer Service representative for their Belfast office. You will join the Customer Service Team, responsible for handling inquiries and providing administrative support. Applicants should have at least 2 years of customer service experience, preferably in a B2B environment, and be proficient in ERP software and MS Office. The role offers competitive hours, 25 days of annual leave, and a friendly working environment.

Benefits

25 days annual leave (+ bank holidays)

Private Healthcare opportunity

Local Gym Membership option

Free refreshments and staff lunches

Qualifications

• Minimum 2 years of proven experience in sales and customer service, preferably in a B2B or industrial environment.
• Strong communication and interpersonal skills.
• Self-motivated, proactive, and able to work independently under pressure.

Responsibilities

• Handle customer inquiries via phone and email in a professional manner.
• Prepare and process quotations, orders, and delivery documentation.
• Maintain accurate records of sales documents.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Organizational skills

Tools

ERP software

MS Office applications

Job description

The Company

Sikla, founded in 1967 in Germany and Austria, has operated in the UK since 2003 with offices in Milton Keynes and Belfast. We provide innovative solutions for steel framing and pipe supports, supporting projects from design to the delivery of prefabricated frames. Our expertise spans diverse sectors, including Power, Oil & Gas, Data Centres, Pharmaceutical, and Building Services. As a family-owned business - with over 800 employees - we value innovation, respect, and collaboration, fostering a supportive environment that promotes individual growth and development.

The Role

As part of the Customer Service Team you will be responsible for Customer Service duties and for providing administrative support to the Supply Chain operations (Belfast and Milton Keynes). This role involves administrative tasks, maintaining accurate documentation records, providing an excellent level of customer service, and proactively communicating with all company stakeholders.

Teamwork, communication and attention to detail are crucial for you to succeed in this role.

Your duties and key responsibilities

• Handle customer enquiries via phone and email in a professional, solution-focused manner.
• Checking stock levels and replying to customer queries on it
• Keeping customers informed about order status
• Prepare and process quotations, orders, and delivery documentation using ERP and CRM systems.
• Process daily and monthly sales invoices
• Liaise with field sales, warehouse, and technical teams to coordinate customer requirements.
• Maintain accurate records of sales documents
• Assist with onboarding new clients by liaising with the Field and Accounts team and opening new customer profiles on the ERP system
• General office duties and ad-hoc tasks
• Support the Office Manager with regular reports and other admin tasks.
• Providing general support to visitors and guests

Your Profile

• Minimum 2 years of proven experience in sales and customer service, preference to candidates with B2B or industrial background
• Proficient in using ERP software and MS Office applications
• Strong communication and interpersonal skills
• Excellent priority management skills
• Self-motivated and highly proactive
• Ability to work collaboratively with a sales team and other departments.
• Strong attention to detail and organisational skills.
• Ability to work independently under pressure and to tight time scales
• Strong attention to detail
• Flexibility, multitasking and willingness to learn
• Available for occasional on-site training in Milton Keynes
• Previous background with Purchasing duties might be valued

Package

• Working hours: 7.45 AM - 4.45 PM (Mon-Thu) | 7.45 AM - 2.45 PM (Fri)
• 25 days annual leave (+ bank holidays)
• Onsite free refreshments and regular staff lunches
• Possibility of enrolling with Private Healthcare & Local Gym Membership
• A friendly, diverse and supportive working environment

Career Prospects and Training

At Sikla we believe in career plans based on long-term strategy, built on teamwork, growth and development. You will always be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.

If you are interested in this position, please submit your application for consideration. We look forward to hearing from you!

You will find more information about Sikla and its Team on our website and LinkedIn page.