Customer Care Assistant jobs in United Kingdom

Looking for a Rewarding Career in Complex Care?

At Harmony Healthcare, we believe exceptional care starts with exceptional people. We’re looking for compassionate and skilled Complex Care Healthcare Assistants to join our community-based teams in Harlow. If you want a role where you can make a real difference every day, we’d love to hear from you.

Location: Harlow, Essex

Pay: £15.20 per hour (inclusive of holiday pay – clearly itemised on payslips)

Shifts Available: Day and Night shifts

Contract Type: Zero Hours Contract – with consistent rostering to ensure continuity for both staff and clients

Our people are at the heart of everything we do. We’re committed to creating a supportive, values-driven environment where you can thrive.

• Competitive Pay – enhanced bank holiday rates
• Recognition & Rewards – monthly recognition programmes and reward schemes
• Training & Development – ongoing specialist training (e.g. tracheostomy, ventilation, PEG, seizure management) plus access to our Nursing Associate pathway
• Wellbeing – access to staff wellbeing support, including mental health resources and advice.
• Work-Life Balance – flexible scheduling to fit around you
• Safe and Supported Practice – we ensure staff have manageable workloads, regular supervision, and safeguarding training to keep you and those you care for safe.

Previous experience in complex care (tracheostomy, PEG, ventilation, seizure management) desirable – full training provided

A genuine passion for person‑centred care and community‑based working

Experience supporting children and/or adults with complex health needs (preferred but not essential)

Empathy, emotional intelligence, and a strong desire to make a difference

Safeguarding is at the heart of our practice. All recruitment is fair, transparent, inclusive, and free from bias or discrimination.

Our safer recruitment process (in line with CQC and Schedule 3 requirements) includes:

• Enhanced DBS check
• Verified references (minimum 3 years)
• Right to work and full employment history checks
• Occupational health clearance

At Harmony Healthcare, we believe exceptional care starts with exceptional people. That’s why we recruit based on empathy, emotional intelligence, and a genuine passion for making a difference — not just qualifications.

We are proud to be an equal opportunities employer and we actively promote Equality, Diversity and Inclusion (EDI) through fair recruitment, cultural awareness training, and clear career progression opportunities. We particularly welcome applications from diverse backgrounds and those with lived experience of caring.

To ensure our process is fully inclusive and accessible, we invite candidates to let us know if they require any reasonable adjustments – either during recruitment or in the workplace – so we can support them to perform at their best.

By embedding these values into recruitment, we ensure our approach is fair, accessible, and aligned with CQC expectations for safe and inclusive staffing.

Ready to make a real difference? Join our growing team of healthcare professionals delivering life‑changing care.

Apply now and take the next step in your career with Harmony Healthcare.

As a thank you, we offer referral bonuses

• £150 for each Healthcare Assistant you refer
• £250 for each Registered Nurse you refer

Bonuses are paid once your referral successfully completes 150 hours of work with us.
(Terms and conditions apply.)

#IND HC

Envisioning Wellness Together

At Harmony Healthcare, we are more than just a care provider; we are a beacon of hope, understanding, and rejuvenation for those in the grip of complex health challenges. Founded on the principles of compassion, commitment, and cutting‑edge care, our mission is to seamlessly blend expertise and empathy, resulting in the highest standard of personalised care.

With years of dedicated service in the complex care arena, Harmony Healthcare has carved a niche for itself as a trusted partner in health and recovery. Our journey began with a simple aspiration: to transform lives, heal communities, and redefine standards in patient‑centered care.

Our strength lies in the heartbeats and hands of our dedicated professionals. Every member of our Harmony family—from our certified caregivers and skilled nurses to our administration and support teams—is aligned with our core values:

• Personalised Approach: Recognising the uniqueness of every individual, we curate tailored care plans to meet specific needs, ensuring optimum outcomes.
• Innovation: We are committed to delivering innovative solutions that enhance care quality and patient experiences.
• Empathy and Respect: Every individual in our care is treated with the utmost dignity, understanding their needs and feelings, and fostering a nurturing environment.

Our Recruitment Team are here to answer your questions.

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