It Help Desk jobs in United Kingdom

20 Progress Rd, Southend-on-Sea, Leigh-on-Sea SS9 5PR, UK

Posted Monday, February 2, 2026 at 12:00 AM

SUMMARY: The Senior Business Process Expert is responsible for analyzing, designing, and implementing business processes to improve operational efficiency and effectiveness. This role involves working closely with various departments to identify areas for process improvement, developing strategies to optimize processes, and ensuring the successful implementation of new processes. The ideal candidate will have a strong background in process management, excellent analytical skills, and the ability to lead cross-functional teams.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Ensure that all processes for the ERP system are understood and adhered to by the associates at the site. This includes, but is not limited to:
• Inventory Management, Cycle Counts, Company Management, Contract Management, Imaging, Sales Orders, Purchase Orders, Receiving, Manufacturing Orders, Publications, Tooling, Repair Orders, Work Orders, Invoicing, Shipping Management, and Accounting.
• Conduct comprehensive analysis of existing business processes to identify inefficiencies and areas for improvement.
• Design and develop new business processes that enhance operational efficiency and effectiveness.
• Utilize process modeling tools and techniques to document current and future state processes.
• Work closely with cross-functional teams, including IT, HR, Finance, and Operations, to understand business needs and requirements.
• Facilitate workshops and meetings to gather process information and foster collaboration.
• Provide training as new associates are on-boarded.
• Provide refresher training as required.
• Test changes that are made to the ERP system as requested.
• Maintain SOX Reporting.
• Actively follow-up on issues list and seek for solutions.
• Maintain and resolved IT Help Desk Tickets.
• Other duties as assigned.

• Bachelor’s degree in business process management.
  • or an additional 3 years of specific work experience in lieu of degree.
• 4 years of relevant/technical work experience
• Functional understanding of ERP System and Reporting.
• Troubleshooting experience
• Problem solving experience.
• Priority setting experience.
• Proficient in Microsoft Excel.

• Bachelor’s degree in information technology.
• 3+ years of Aviation experience.
• Minimum of 7-10 years of experience in business process management, process improvement, or related roles.
• Certification in process improvement methodologies such as Lean, Six Sigma, or BPM preferred.
• Strong knowledge of process modeling tools and techniques.
• Excellent analytical and problem-solving skills
• 1+ years of Component Control Quantum Experience.

• The selected applicant will be subject to a background check and drug testing.