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Customer Care Assistant jobs in United Kingdom

Complaints Team Leader: Elevate Customer Care & AI-Driven

Morrisons

Bradford
On-site
GBP 60,000 - 80,000
Yesterday
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Private Client Partner (10+ PQE) - Hybrid & Growth Role

FMGS Law Limited

United Kingdom
Hybrid
GBP 70,000 - 90,000
Yesterday
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Private Client – Partner (PQE 10 years +)

FMGS Law Limited

United Kingdom
Hybrid
GBP 70,000 - 90,000
Yesterday
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Strategic Client Partner

BluprintX Global Group

United Kingdom
On-site
GBP 70,000 - 90,000
2 days ago
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Post Office Specialist: Customer Care & Compliance Pro

Co-Operative Energy Ltd

Penkridge
On-site
GBP 40,000 - 60,000
2 days ago
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Hybrid Customer Service Advisor – Local Council

Northumberland Fire Group

Morpeth
Hybrid
GBP 26,000 - 29,000
2 days ago
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Lead Sales & Customer Service Specialist

GPM Investments LLC

Newport
On-site
GBP 20,000 - 25,000
2 days ago
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Customer Service Associate

Dollar Tree, Inc.

Bedford
On-site
GBP 20,000 - 25,000
2 days ago
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Customer Service Advisor - Dynamic, High-Impact Support

Calor Gas Ltd

Grangemouth
On-site
GBP 26,000
2 days ago
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Customer Service Advisor Level 1

Calor Gas Ltd

Grangemouth
On-site
GBP 26,000
2 days ago
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Customer Service Manager

Iwg Plc

Worcester
On-site
GBP 30,000 - 40,000
2 days ago
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In-Store Customer Advisor — Flexible Hours, Fast-Paced Retail

Sainsbury’s Group

Armagh
On-site
GBP 40,000 - 60,000
2 days ago
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Customer Advisor – Argos (in Sainsbury’s)

Sainsbury’s Group

Armagh
On-site
GBP 40,000 - 60,000
2 days ago
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Pharmacy Assistant: Customer Care & Team Support

Weldricks

Doncaster
On-site
GBP 20,000 - 25,000
7 days ago
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Customer Service Assistant - Nights

Vita Group

Cardiff
On-site
GBP 40,000 - 60,000
7 days ago
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Retail Sales Assistants (8mth FTC)

Peoplebank

Grays
On-site
GBP 20,000 - 25,000
2 days ago
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One Stop - Customer Service Assistant

Redefined

Birkenhead
On-site
GBP 18,000 - 22,000
7 days ago
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Customer Care Full Time

McDonald's

Nottingham
On-site
GBP 60,000 - 80,000
4 days ago
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Customer Care Part Time

McDonald's

United Kingdom
On-site
GBP 18,000 - 22,000
4 days ago
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Pharmacy Assistant (Part-Time) — Customer Care & Growth Path

Weldricks

Doncaster
On-site
GBP 40,000 - 60,000
7 days ago
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Customer Care Associate – Fast-Paced, Welcoming, Full-Time

McDonald's

Nottingham
On-site
GBP 60,000 - 80,000
4 days ago
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Pharmacy Assistant: Trainee to Qualified — Customer Care

Well Pharmacy Ltd

Maesteg
On-site
GBP 20,000 - 25,000
6 days ago
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Optical Assistant: Dispensing, Repairs & Customer Care

Specsavers

Wales
On-site
GBP 10,000 - 40,000
7 days ago
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Grounds Maintenance Assistant — Garden Care & Customer Service

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited

Welwyn Garden City
On-site
GBP 26,000
7 days ago
Be an early applicant

Account Executive

Lloyd & Whyte Ltd

United Kingdom
Hybrid
GBP 45,000 - 55,000
Today
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Similar jobs:

Customer Care Advisor jobsCare Assistant jobsExecutive Assistant jobsSale Assistant jobsVirtual Assistant jobsAssistant Customer Service jobsCustomer Service jobsCustomer Service Assistant jobsOffice Assistant jobsAssistant Manager jobs
Complaints Team Leader: Elevate Customer Care & AI-Driven
Morrisons
Bradford
On-site
GBP 60,000 - 80,000
Full time
Yesterday
Be an early applicant

Job summary

A leading UK supermarket is hiring a Contact Centre Complaints Specialist (Team Leader) to oversee the customer complaints journey. You will manage the full lifecycle of complaints, ensuring swift resolutions while maintaining compliance and customer empathy. Your role requires strong leadership skills, stakeholder management, and a keen understanding of customer service and complaints handling principles. This position offers a range of employee benefits, including discounts and professional development opportunities.

Benefits

15% discount in store
Additional discount card for a friend
Annual bonus scheme
Career progression opportunities
Generous holiday entitlement
Market leading pension scheme
Healthcare benefits
'MyPerks' discount program
Free parking onsite
Enhanced family leave

Qualifications

  • Strong understanding of customer service best practice and complaint handling principles.
  • In-depth knowledge of Contact Centre KPIs, SLAs and quality frameworks.
  • Experience managing complex and sensitive customer issues with empathy and professionalism.
  • Experience working with outsourced Contact Centre partners.

Responsibilities

  • Manage the full complaints lifecycle, from initial receipt through to resolution.
  • Lead, coach and support a small specialist team.
  • Monitor service levels, KPIs and quality standards.

Skills

Stakeholder management
Communication skills
Empathy
Leadership
Customer service best practices
Complaint handling principles

Tools

Artificial Intelligence solutions
Job description
A leading UK supermarket is hiring a Contact Centre Complaints Specialist (Team Leader) to oversee the customer complaints journey. You will manage the full lifecycle of complaints, ensuring swift resolutions while maintaining compliance and customer empathy. Your role requires strong leadership skills, stakeholder management, and a keen understanding of customer service and complaints handling principles. This position offers a range of employee benefits, including discounts and professional development opportunities.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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