Customer Care Assistant jobs in United Kingdom
Complaints Team Leader: Elevate Customer Care & AI-Driven
Morrisons
Private Client Partner (10+ PQE) - Hybrid & Growth Role
FMGS Law Limited
Private Client – Partner (PQE 10 years +)
FMGS Law Limited
Strategic Client Partner
BluprintX Global Group
Post Office Specialist: Customer Care & Compliance Pro
Co-Operative Energy Ltd
Discover more opportunities than anywhere else. Find more jobs nowHybrid Customer Service Advisor – Local Council
Northumberland Fire Group
Lead Sales & Customer Service Specialist
GPM Investments LLC
Customer Service Associate
Dollar Tree, Inc.
Connect with headhunters to apply for similar jobsCustomer Service Advisor - Dynamic, High-Impact Support
Calor Gas Ltd
Customer Service Advisor Level 1
Calor Gas Ltd
In-Store Customer Advisor — Flexible Hours, Fast-Paced Retail
Sainsbury’s Group
Customer Advisor – Argos (in Sainsbury’s)
Sainsbury’s Group
Pharmacy Assistant: Customer Care & Team Support
Weldricks
Customer Service Assistant - Nights
Vita Group
Retail Sales Assistants (8mth FTC)
Peoplebank
One Stop - Customer Service Assistant
Redefined
Customer Care Full Time
McDonald's
Customer Care Part Time
McDonald's
Pharmacy Assistant (Part-Time) — Customer Care & Growth Path
Weldricks
Customer Care Associate – Fast-Paced, Welcoming, Full-Time
McDonald's
Pharmacy Assistant: Trainee to Qualified — Customer Care
Well Pharmacy Ltd
Optical Assistant: Dispensing, Repairs & Customer Care
Specsavers
Complaints Team Leader: Elevate Customer Care & AI-Driven
Job summary
A leading UK supermarket is hiring a Contact Centre Complaints Specialist (Team Leader) to oversee the customer complaints journey. You will manage the full lifecycle of complaints, ensuring swift resolutions while maintaining compliance and customer empathy. Your role requires strong leadership skills, stakeholder management, and a keen understanding of customer service and complaints handling principles. This position offers a range of employee benefits, including discounts and professional development opportunities.
Benefits
Qualifications
- Strong understanding of customer service best practice and complaint handling principles.
- In-depth knowledge of Contact Centre KPIs, SLAs and quality frameworks.
- Experience managing complex and sensitive customer issues with empathy and professionalism.
- Experience working with outsourced Contact Centre partners.
Responsibilities
- Manage the full complaints lifecycle, from initial receipt through to resolution.
- Lead, coach and support a small specialist team.
- Monitor service levels, KPIs and quality standards.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.