Hybrid Customer Service Advisor – Local Council

Northumberland Fire Group; Morpeth; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local council is seeking a Customer Service Advisor for a permanent position in Morpeth. This role involves working in a hybrid model, assisting customers with various council services. Ideal candidates are enthusiastic team players who can effectively communicate and connect with the community. Comprehensive training and support are provided, alongside attractive benefits including 26 days annual leave and automatic enrollment in the Local Government Pension Scheme.

Benefits

26 days annual leave

Local Government Pension Scheme

Flexible leave options

Qualifications

• Enthusiastic and optimistic about helping people.
• Ability to build rapport and trust with customers.
• Curious and patient with problem-solving skills.

Responsibilities

• Serve as the first point of contact for people contacting the council.
• Provide advice on housing, benefits, and other services.
• Work in a hybrid way between home and office.

Skills

Good listening skills

Team player

Customer focus

Flexibility

Job description

A local council is seeking a Customer Service Advisor for a permanent position in Morpeth. This role involves working in a hybrid model, assisting customers with various council services. Ideal candidates are enthusiastic team players who can effectively communicate and connect with the community. Comprehensive training and support are provided, alongside attractive benefits including 26 days annual leave and automatic enrollment in the Local Government Pension Scheme.