Customer Service Advisor - Dynamic, High-Impact Support

Calor Gas Ltd; Grangemouth; On-site; GBP 26,000; Full time

Job summary

A leading energy provider in Scotland seeks a Customer Service Advisor to join their Customer Experience team in Grangemouth. The role involves responding to customer inquiries, processing orders, and ensuring customer satisfaction. Candidates should possess strong communication skills, attention to detail, and the ability to work under pressure. Benefits include 25 days of leave, private medical insurance, and staff discounts. This full-time position offers a competitive salary of £25,185 per annum.

Benefits

25 days of annual leave

Holiday Purchase Scheme

Private Medical Insurance

Company Pension Scheme

Free Onsite Parking

Staff Discounts on Calor Gas

Qualifications

• A focused approach to customer service.
• Meticulous attention to detail.
• Comfortable in a high-volume environment.

Responsibilities

• Respond to inbound and outbound customer calls.
• Process customer orders accurately.
• Investigate and resolve customer complaints.
• Achieve team performance targets.

Skills

Strong communication and interpersonal skills

Attention to detail

Ability to work under pressure

Proactive approach

Tools

Microsoft Office

SAP

Job description

A leading energy provider in Scotland seeks a Customer Service Advisor to join their Customer Experience team in Grangemouth. The role involves responding to customer inquiries, processing orders, and ensuring customer satisfaction. Candidates should possess strong communication skills, attention to detail, and the ability to work under pressure. Benefits include 25 days of leave, private medical insurance, and staff discounts. This full-time position offers a competitive salary of £25,185 per annum.