Post Office Specialist: Customer Care & Compliance Pro

Co-Operative Energy Ltd; Penkridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A cooperative energy provider in Penkridge seeks a Post Office Specialist who excels in customer service and has a keen understanding of product offerings. The ideal candidate is confident, approachable, and has cash handling experience. You will be responsible for processing forms, dealing with customer complaints, and ensuring compliance with legal obligations. This role offers various perks including employee discounts, annual leave, and comprehensive health and wellbeing programmes.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Development Plans

Enhanced Family Leave

Qualifications

• Demonstrated ability to handle cash transactions accurately.
• Strong customer service skills to deal with complaints professionally.
• Ability to understand and explain products and promotions to customers.

Responsibilities

• Process forms and applications efficiently.
• Comply with legal requirements and minimize risk.
• Complete regular compliance checks in accordance with society policies.

Skills

Confident and approachable nature

Cash handling experience

Strong IT skills

Previous experience in retail/sales

Job description

A cooperative energy provider in Penkridge seeks a Post Office Specialist who excels in customer service and has a keen understanding of product offerings. The ideal candidate is confident, approachable, and has cash handling experience. You will be responsible for processing forms, dealing with customer complaints, and ensuring compliance with legal obligations. This role offers various perks including employee discounts, annual leave, and comprehensive health and wellbeing programmes.