Customer Care Assistant jobs in United Kingdom

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

This role is based in the UK, ideally in Dalgety Bay (Endimbourgh or London area).

As a Key Account Manager, you will be responsible for acquiring, managing, and growing a portfolio of strategic key accounts within the bank, PSP segment of the payment industry. You will drive revenue growth by selling a mix of hardware, software, and service solutions, including SaaS and digital offerings. Your consultative sales approach will help clients navigate innovation and transformation in the payment space, ensuring their satisfaction and long-term partnership.

• Manage and grow strategic accounts with a consultative sales approach.
• Drive sales of complex, technology-driven solutions (HW, SW, SaaS, managed services).
• Lead responses to RFPs and ensure quarterly revenue targets are met.
• Collaborate with internal teams to deliver exceptional results and exceed goals.
• Build long-term partnerships with high-level decision-makers.
• Identify future client needs and craft tailored commercial proposals.
• Lead the sales process from opportunity to contract closure.
• Develop account plans and coordinate cross-functional sales efforts.
• Share market insights and contribute to strategic planning.

Education & Experience:

• Degree from a business school or university.
• Minimum 5 years of experience in a similar role or in a related field (payments, tech solutions sales).

Technical Skills:

• Proven ability to manage strategic accounts in the payments sector (banks, PSPs, fintechs).
• Expertise in consultative selling and complex solution sales (HW, SW, SaaS, services).
• Comfortable engaging with C-level stakeholders.

Other important competencies:

• Passionate about solution selling and driven by challenges.
• Strong interpersonal skills, team player, excellent communicator and listener.
• Curious, intellectually agile, and able to grasp technical concepts.
• Resilient, persistent, and committed to excellence.

At Ingenico, you’ll be part of a dynamic, innovative team shaping the future of payments. You’ll work with cutting-edge technologies, collaborate with top-tier professionals, and have the opportunity to make a real impact in a fast-evolving industry. If you\'re passionate about sales, technology, and building lasting client relationships—this is the role for you.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.