Customer Care Assistant jobs in United Kingdom
16.00 - 20.00 / per hour Healthcare Assistants Complex carer - Spinal injury Hertfordshire He[...]
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£16.00 - £20.00 / per hour Healthcare Assistants Complex carer - Spinal injury Hertfordshire He[...]
Job summary
A leading home care provider in the UK seeks a Compassionate Complex Care Carer for an individual with spinal injury in Hertfordshire. The successful candidate will provide high-quality care across day and night shifts, ensuring the client's dignity and independence. Candidates must have experience in complex care, must hold a valid UK driving licence, and should be able to work flexible hours, including weekends. Competitive pay rate of £16–£20 per hour is offered along with training and professional development opportunities.
Benefits
Qualifications
- Previous experience in complex care environments, especially spinal injury care.
- Confident in using care equipment and handling patients.
- Valid UK driving licence is essential.
Responsibilities
- Provide personalised care for daily living activities.
- Assist with medication as per care plans.
- Monitor and record changes in client's condition.
Skills
Education
Location: Hertfordshire
Pay Rate: £16–£20 per hour (depending on experience)
Employment Type: Full-time / Part-time / Bank
Driving Requirement: Must hold a valid UK driving licence and be confident driving the client’s vehicle
We are seeking an experienced, reliable, and compassionate Complex Care Carer to support an individual living with a spinal cord injury in their own home in Hertfordshire. The role involves delivering high-quality person-centred care, promoting dignity and independence, and supporting the client with day-to-day living, rehabilitation goals, and community access.
Care is required across both day and night shifts, including weekends on a rota basis.
- Provide personalised care, including moving & handling, personal care, and pressure care management
- Assist with medication administration in line with care plans
- Support daily living activities such as meal preparation, household tasks, and organisation
- Use specialist equipment safely (hoists, wheelchairs, etc.) – full training can be provided
- Drive the client to appointments, social activities, and community outings
- Monitor and record observations, changes in condition, and care notes
- Work collaboratively with family members and healthcare professionals
- Maintain a safe, clean, and positive home environment
- Deliver overnight support, ensuring safety, comfort, and assistance as required
- Previous experience in complex care, spinal injury care, or similar high-needs environments (essential)
- Confident in moving & handling and using care equipment
- Valid UK driving licence (essential)
- Ability to work days, nights, weekends, and flexible shifts
- Strong communication skills and a calm, patient manner
- Right to work in the UK
- Enhanced DBS (or willingness to obtain one)
- Training in bowel care, catheter care, ventilator or cough-assist support (if applicable)
- NVQ Level 2 or 3 in Health & Social Care
- Experience supporting clients in community settings
- Competitive pay rate: £16–£20 per hour
- Paid training and clinical upskilling
- Supportive team and ongoing professional development
- Consistent hours with a stable, long-term package
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.