Customer Care Assistant jobs in United Kingdom

Are you passionate about delivering exceptional care and making pets your top priority? At Dovecote Veterinary Hospital, this is more than a job—it's our mission. We're an innovative, rapidly expanding, RCVS specialist-led referral hospital near Derby, and we want you to be part of our dedicated nursing team.

Dovecote is a leading multi-disciplinary referral hospital based in Castle Donington, specialising in Neurology, Orthopaedics, Soft Tissue Surgery, Oncology, and Dermatology. Our services also include certificate-led Internal Medicine and Ophthalmology, alongside a first opinion and out-of-hours emergency service for the local community. Equipped with cutting-edge digital imaging facilities—MRI, CT, digital X-ray, and ultrasound—we're at the forefront of veterinary care and innovation.

Explore more:
[Dovecote Veterinary Hospital | The Vet Collection | Veterinary Referral Hospital | Dovecote Veterinary Referrals]

As a Registered Veterinary Nurse on our expanding team, you'll play a pivotal role in delivering high-quality patient care within a collaborative and supportive environment.

• Hours: 40 hours per week, structured over four 10-hour shifts
• Shift Times: Scheduled between 07:30 and 19:30
• Breaks: 30-minute unpaid lunch daily
• Days Off: Three days off per week
• Weekend Rota: Participate in our weekend rota with time off in lieu
• Out of Hours: Some weekend out-of-hours shifts supporting our Mi-Night service alongside inpatient care

• Join a passionate nursing team of 24 Registered Veterinary Nurses and 1 Student VN, committed to your personal and professional growth
• Engage in a varied and rewarding role including anaesthesia monitoring, nurse-led consults, catheter placements, blood sampling, and inpatient care
• Work alongside a diverse group of specialist vets across Neurology, Orthopaedics, Surgery, Oncology, Internal Medicine, Ophthalmology, Dermatology, Dentistry, and First Opinion Surgery
• Thrive in a culture that values teamwork, continuous learning, and innovation

• Competitive salary: £25,397 - £35,000 (dependent on experience)
• 5 weeks' annual leave plus bank holidays, with a flexible 4-week buy/sell holiday scheme
• Enhanced maternity, paternity, and adoption pay
• Heavily discounted pet treatments and products
• Fully funded CPD and professional fees
• Auto-enrolment in the company pension scheme
• Subsidised gym membership, cycle-to-work schemes, and wellness initiatives

Discover all our benefits here: [What We Offer]

A recent CVS-wide survey highlighted that the biggest reason our colleagues love working here is our team. We foster an inclusive, welcoming, and collaborative culture where every individual is valued, supported, and empowered to excel.

If you're a motivated, enthusiastic Registered Veterinary Nurse eager to grow your career within a forward-thinking, specialist-led team, we want to hear from you.

by clicking the button below and become part of something truly special at Dovecote Veterinary Hospital!