Customer Care Advisor jobs in United Kingdom

Position: Used Car Sales Executive at Lloyd Jaguar Land Rover, Carlisle. Salary: Basic salary with OTE of £55,000. Hours: 45 hours per week, including working alternative weekends.

• Understand and adapt to the customers’ buying strategy and encourage them to experience the product through test drives.
• Agree on price and payment methods, including advising on any financing options with the customer directly, working within company guidelines.
• Ensure that each delivery is completed to the highest standard, with a follow-up personal phone call to confirm customer satisfaction and maintain contact for future business.
• Plan and organise own daily sales activity (e.g., telephoning sales prospects, previous customers or general enquiries) to obtain new business.
• Work alongside colleagues and other departments to ensure a seamless service for our customers.
• Positively participate in training and development opportunities to help the Group achieve its aims and objectives.

• Able to plan and organise themselves and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic, adaptable to change, and meticulous attention to detail, with a focus on delivering high‑quality work.
• Ability to work to tight deadlines to achieve business needs.
• React positively to organisational and market changes.
• IT literate (PC, Microsoft, and web), and hold a full UK driving licence.

• 33 days of annual leave, inclusive of bank holidays, effective from 2026.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

Founded in 1976, Lloyd Motor Group is one of the UK’s largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands such as BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles, and BMW Motorrad, the Group has built its reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you’ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.