Customer Care Advisor jobs in United Kingdom

Who is Prosek?
We areentrepreneurial. Prosek is one of the largest independent communications and marketing firms in the U.S., with offices and strategic partners across the country and worldwide.We are specialized.Prosek provides unparalleled expertise with financial and professional services companies.We are people-centric.Our teams work together in a collegial atmosphere that breeds professional respect and friendship.We are award-winning.Join an "Army of Entrepreneurs" that was recently named 2024 PR Week Best Place to Work.

Overview:
We're currently seeking an Account Executive to join our growing team. The Account Executive is the 'linchpin' on their accounts, with various responsibilities as listed below. They execute strong media relations skills, pitch reporters, and provide measurable results for our clients. Our Account Executives are client facing, included in team meetings, participating in brainstorms, creative planning for clients and internal projects alike with a curious, adaptive and entrepreneurial spirit.

What you'll be doing:

• Complete daily scans, draft meeting agendas, timesheets, and clips
• Accurate reporting - meeting deadlines for monthly, quarterly, etc. and including the right content
• Develop a strong knowledge of the media that influence your client's stakeholders (customers, prospects, and investors)
• Develop and maintain strong relationships with relevant journalists
• Build and maintain editorial, speaking, and awards calendars
• Independently develop media pitches and secure relevant opportunities and results
• Create media background and briefing materials to help prepare clients for interviews
• Understand the value of PR to your client's businesses and how to achieve valuable result for them
• Demonstrate expertise in your client's business and industry and know your client's competitors
• Produce client-ready written communications and have strong verbal communication with your clients

What makes you qualified:

• 2-4 years of experience
• B.S. in Public Relations, Communications, or a related field
• Strong interest in financial services, professional services, technology and/or B2B communications
• Proficiency in Cision, Factiva, and Microsoft Suite

What are the perks?

• Premium healthcare plans, including medical and vision coverage: Your health comes first.
• Pension match of 4.5%: There is no time like the present to prepare for your future!
• Hybrid work model: 2 days in the office, 3 days from home - Pick your own schedule.
• 2 weeks of remote work per year: You do you!
• Generous Paid Time Off (PTO) package including birthday PTO and 6 "It's Ok" days: Enjoy life's moments.
• Custom career opportunities: Choose your own adventure!

Our Core Values:

• Chemistry, Collaboration and Belonging: Our collegial culture inspires people with different perspectives and backgrounds to work towards common goals as we brainstorm, plan and execute on behalf of our clients and to build our business together.
• Grit and Hustle: We work hard. We roll up our sleeves. We are not precious or pretentious. We do not take short cuts. Instead, we put in the work and do what it takes to get the job done.
• The Excitement of New Challenges: We view challenges as opportunities and embrace them. They motivate us to learn and grow so that we can be the best versions of ourselves, for our clients and each other.
• A Workplace with Humanity: We recognize the rigor and demand of our work. We also recognize that life inside and outside of Prosek can be stressful. We work very hard to run our business with a heavy dose of humanity and to make Prosek a safe place where people enjoy the work and each other.

Our Beliefs on Culture, Diversity & Belonging:

We are committed to building a diverse workforce reflecting and embracing diversity of all kinds - race, ethnicity, age, gender identity, sexual orientation, political affiliation, socioeconomic backgrounds. We believe having teams that represent the broader communities where we live and work creates a culture that celebrates creativity, inclusiveness and teamwork and helps us offer our global clientele of mature and emerging businesses counsel that is dynamic, rich and nuanced.

Prosek Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.