Complaints jobs in United Kingdom

Location: Loughborough, England, United Kingdom

Contract: Full Time, Permanent

Working hours per week: 40

Salary: £50,000 - £55,000 per annum (DOE) + annual £5,000 bonus

Closing Date: Tuesday 30 December 2025

At Cambian we are dedicated to providing exceptional care and support to our children’s residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day.

• Entry salary up to £55,000 per annum (DOE)
• £5,000 annual quality and commercial bonus
• Eligible to be a member of the Company’s Management Incentive Plan
• Management Development Training Programme and continuous development from our in‑house Leadership Academy.
• Competitive pay, pension scheme, and a range of benefits including employee assistance service, wellbeing programme, recommend a friend scheme, team rewards, and long service awards.

• Develop comprehensive care plans tailored to each young person’s needs.
• Build and maintain a high‑performing team through recruitment, induction and ongoing development.
• Consult and involve young people in decisions about their care.
• Assign a key worker to each young person.
• Monitor and uphold high standards in line with National Minimum Standards and the Home’s Statement of Purpose.
• Address complaints, child‑protection concerns and other issues in a timely manner.
• Collaborate with parents, carers and other professionals to promote the welfare of young people.
• Represent the home in planning and review meetings as appropriate.
• Maintain a safe, supportive culture and embed risk management and quality improvement processes.
• Ensure effective commercial management of the home to meet budget expectations.

• At least 2 years’ experience in residential care of children, with at least 1 year in a supervisory role.
• Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) or willingness to start within 6 months.
• Understanding of Quality Standards, SCCIF, childcare legislation and regulatory requirements.
• Strong planning, organisation, budget control, resource allocation and team leadership skills.
• Excellent spoken and written communication.
• Knowledge of trauma‑informed care and experience managing challenging behaviour.
• Full UK driving licence.
• Passion for making a difference to the lives of young people in care.

CareTech is a Disability‑Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide references covering the past two years.