Cleaning Shift Manager

Pragmatica; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A cleaning service provider in Skegness is seeking a Cleaning Shift Manager to oversee and enhance cleaning operations. You will manage a team, ensure quality control, and uphold health and safety standards. The ideal candidate should have experience in team management and the ability to improve guest satisfaction. This is a permanent full-time position covering 40 hours per week with late shifts.

Qualifications

• Experience in managing cleaning operations or teams.
• Ability to conduct quality control checks and provide feedback.
• Strong knowledge of health and safety regulations.

Responsibilities

• Ensure operational plans are fulfilled and objectives are met.
• Lead the cleaning team and monitor their performance.
• Conduct training and manage onboarding for new team members.

Job description

Cleaning Shift Manager

Company: Pragmatgica Servicios S. de RL de CV

Location

Skegness, England, United Kingdom

Reporting To

Gabor Auerbach

Employment Type

Permanent - Full Time

Compensation

£0 / month

About the role

The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort.

Responsibilities

• Ensure daily operational plans are fulfilled, tasks and objectives carried out by the team.
• Lead and monitor team members cleaning entertainment venues after shows, toilets, moving furniture, and high-level cleaning using industrial equipment.
• Support and coach the team to deliver a great experience and drive key metrics related to Clean and Fault Free (CAFF) approach.
• Conduct quality control checks, analyse reports, and lead feedback discussions.
• Implement and oversee the initial 90-day program for new team members and manage all personnel‑related activities from onboarding to performance management.
• Ensure team meets health and safety regulations and brand standards.

About You

We're looking for someone who can ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS. You'll be responsible for conducting quality control checks and leading feedback conversations, and effectively executing the Right People, Right Place, Right Time (RPRPRT) strategy.

Skills, Knowledge & Expertise

Ensure strict adherence to CAFF standards, stay informed about NPS scores, take proactive steps to improve scores and reduce guest complaints, provide training and support to team, set clear objectives and PDPs, support team surveys, lead action plans.

Seniority level

• Mid-Senior level

Job function

• Management and Manufacturing

Industries

• Laundry and Drycleaning Services

Hours

This permanent role covers 40 hours per week, 5 days over 7 including weekends with late shift pattern of 5.30pm - 2am.