Security Service Engineer

Koresystems; City of London; On-site; GBP 35,000 - 42,000; Full time

Job summary

A security systems company in the UK is seeking a Security Service Engineer to install and maintain security systems. This full-time, entry-level position requires strong problem-solving skills and attention to detail. The ideal candidate will have experience in CCTV and access control installation, along with relevant certifications. The role offers a salary of £35k-£42k per annum and benefits including healthcare and paid travel.

Benefits

24 days annual leave plus bank holidays

Healthcare after 6 months probation

Paid travel

Pension

Qualifications

• Experience with Lenel, Gallagher, C Cure, or Avigilon is a bonus.
• Attention to detail is crucial in this role.
• Experience in electrical wiring is essential.

Responsibilities

• Install and maintain security systems safely and efficiently.
• Conduct routine maintenance checks on security systems.
• Provide technical support to clients and colleagues.

Skills

CCTV / Access control Installation

Maintenance and troubleshooting of security equipment

Problem-solving abilities

Communication skills

Teamwork skills

Education

Relevant certifications in engineering

ECS/CSCS registered with in-date certification

Job description

Security Service Engineer

This is a full-time on-site role for a Security Service Engineer. The role is responsible for installing, maintaining, and troubleshooting security systems. Daily tasks include but are not limited to:

• Install, inspect, and maintain electrical wiring, mechanical systems, and equipment, ensuring all installations are completed safely, correctly, and efficiently.
• Conduct routine maintenance checks and verify that all security systems are fully operational.
• Respond promptly to customer feedback, including satisfaction reports and complaints, while upholding Health & Safety (H&S) standards during all on-site activities.
• Complete and submit all relevant service documentation accurately to the Service Desk Administrators.
• Perform service-related tasks across the client portfolio, ensuring systems operate in line with client standards and maintaining high levels of service quality and satisfaction.
• Attend reactive callouts for system faults within agreed response times, complete Planned Preventative Maintenance (PPM) in accordance with regulatory and contractual requirements and manage false alarm incidents and repeat activations.
• Carry out service dayworks as required and participate in the out-of-hours callout rota.
• Provide technical support over the phone to clients, contractors, and colleagues.
• Cover London and various regions across the UK, with occasional overtime as needed. A full UK driving licence is preferred.
• Maintain strict confidentiality regarding client security information and site details.
• Conduct site surveys, client risk assessments, and health & safety evaluations to ensure the delivery of professional and cost-effective services.
• Adhere to the company’s Quality Management System (QMS) and all associated standards.

Compulsory BS7858 / BPSS will be carried out.

Qualifications

• Certifications or experience with Lenel, Gallagher, C Cure, or Avigilon are a bonus
• Experience in CCTV / Access control Installation and Electrical Wiring
• Skills in Maintenance and troubleshooting of security equipment
• Strong problem‑solving abilities and attention to detail
• Excellent communication and teamwork skills
• Relevant certifications and qualifications in engineering or related fields
• ECS/CSCS registered with an in‑date certification

Package

• Monday to Friday 08:30 – 17:00 (call out rota)
• Salary: £35k‑£42k pa (DOE)
• Paid travel
• 24 days annual leave + bank holidays and your birthday day
• Healthcare after 6 months probationary period
• Pension

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Industrial Machinery Manufacturing