Complaints jobs in United Kingdom

Senior Mental Health Support Worker - £27,560 - £30,680 per annum (Salaries vary depending on experiences)

Hours – 37 hours per week, Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends and sleep ins.

Service – Carramar, Thatcham, Berkshire.

Response is looking for an enthusiastic, caring person to join their dedicated team at Carramar. The Carramar team focuses on providing care for clients in a 24 hour, 7 day a week supported housing service in Thatcham. The Carramar team creates a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future.

As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load.

Further detail can be viewed in the Job Description.

• Lead shifts, delegating set diarised and daily tasks
• Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered.
• Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training.
• Work within a One Team Approach and ensure this culture permiates through out the team and lead by example.
• Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.
• Undertake assessments of referrals and attend regular assessment and risk management training.
• Ensure risk is continuously assessed and risk management plans are kept up to date

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

• GCSE’s in English and Maths (or equivalent)
• Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.
• An understanding of current approaches to mental health practice.
• Have good knowledge of how to support with referrals and assessments
• IT literate with experience using MS Office packages.
• Previous related work experience.
• Good communication skills, written, verbal and listening.
• A genuine interest in mental health and well-being with a commitment to delivering Response's mission.

• 25 days annual leave and standard bank and public holidays.
• Blue Light card and other discounted shopping.
• Employee Assistant Programme - with access to free counselling.
• Cycle to Work Scheme(after probation)
• Enhanced family friendly leave.
• Professional qualification sponsorship and study leave.
• £500 refer a friend bonus scheme.
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS.
• Free flu jabs.
• Free DBS application.

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 31/12/2025

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system.