Senior Care Assistant

Connected Health Ltd; Newry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Northern Ireland seeks dedicated home-care staff to provide empathetic and high-quality care to clients. Candidates should have good communication skills, a valid driver’s license, and at least 6 months of experience in a care setting. The role includes overseeing care runs, monitoring calls, and ensuring quality service. Benefits include competitive hourly rates, bonuses, and career progression opportunities.

Benefits

Hourly rate of £13.50

Enhanced weekend rate of £14.50

Sign-on bonus of £300

Employee recognition awards

Career progression & education opportunities

Qualifications

• Good standard of English, both spoken and written.
• Must be a driver, have your own car and appropriate insurance.

Responsibilities

• Provide high-quality care to company clients.
• Oversee care runs and monitor calls.
• Participate in on-call duties on weekends.

Skills

Communication skills

Empathy and understanding

Education

NVQ Level 2 in care or equivalent

Job description

About Us

Connected Health delivers the most innovative home‑care services across Northern Ireland and Ireland and is committed to transforming the sector. We recognise that our staff are pivotal to driving this change and our mission is to continually attract, recruit and develop the finest home‑care team.

We are an equal‑opportunity employer and are dedicated to promoting equality of opportunity, good relations, respect for diversity and inclusivity in the workplace. All of our employees are encouraged to pursue their full potential, and we welcome applications from people of all communities. Successful candidates will undergo background checks, including satisfactory references and an enhanced police check.

Benefits and Compensation

Hourly rate (Monday‑Friday): £13.50

Enhanced weekend rate (Saturday & Sunday): £14.50

Sign‑on bonus: £300

Employee recognition awards: Employee of the Month, Employee of the Quarter and Employee of the Year.

Refer a Friend program: Earn £200 for successful referrals.

Additional benefits include career progression & education opportunities, Cycle to Work scheme, wellbeing package and local business benefits.

Qualifications & Experience

• Communication skills: Good standard of English, both spoken and written.
• Driver’s licence: Must be a driver, have your own car and the appropriate insurance for business purposes.
• Minimum 6 months experience in a formal care setting.

Desirable Criteria

• NVQ Level 2 in care or equivalent.
• NI SCC registered or willing to undertake if successful.

Key Responsibilities

• Show empathy, understanding and a caring attitude.
• Provide high‑quality care to company clients.
• Be responsible for overseeing care runs.
• Monitor calls.
• Participate in on‑call duties on working weekends as required and cover for the Area Manager in their absence.
• Shadow and induct new staff in the 12‑week programme, ensuring all documentation is completed and submitted to the Area Manager by deadlines.
• Effectively report any staff or client concerns, grievances and complaints to the Area Manager.
• Ensure all care staff have supplies of protective items (aprons and gloves) as needed.
• Co‑responsible with the Area Manager for reviewing and maintaining client care folders monthly, keeping details up‑to‑date and of high standard.
• Carry out client risk assessments and report promptly to the Area Manager.
• Maintain confidentiality in accordance with the Company Handbook.
• Comply with policies and procedures in the Connected Health Policies and Procedures Manuals and the Company Handbook.
• Participate in emergency cover as required.
• Participate in training and further development as required.
• Perform any other duties applicable to the post as requested by Management.

Additional Duties

Undertake any other reasonable duties as required.