Assistant Customer Service jobs in United Kingdom

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.

In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry and the planet.

As a result of our continued success and growth in the UK, we are seeking an experienced and dynamic Lead Commercial Manager to join our Nuclear UK branch in Bristol to help support our growth ambition in the UK.

As Lead Commercial Manager for Egis, and acting as the Deputy Project Director – Contract & Finance within the SICOS consortium on Hinkley Point C, the role is responsible for leading all contractual and financial aspects of the project and directly supporting the Project Director in the overall management of the consortium. This includes ensuring proper financial monitoring, contractual compliance, and risk management while coordinating with consortium partners, the client, and internal stakeholders.

Key Responsibilities

Deputy to Project Director:

• Act as the primary deputy to the Project Director for all financial and contractual matters.
• Represent Egis and manage its interests within the consortium, including participation in key decision-making meetings.
• Support the Project Director in implementing the consortium’s organisation and ensuring coordination between technical, production, and financial teams.

Commercial, Contract & Finance Leadership:

• Lead all commercial, contractual, and financial activities of the project.
• Oversee the issuance and validation of Applications for Payment (AFP), invoices, and financial statements.
• Monitor project budgets, forecasts, and cash flow, ensuring accurate reporting to Egis and the consortium.
• Manage contract administration, including risk and claim management, variations, and compliance with client and partner obligations.
• Supervise the performance of subcontractors engaged by Egis and within the deputy’s scope, including validation of commitments and payments.

Team & Coordination:

• Coordinate the Finance & Contract team, ensuring timely and accurate deliverables.
• Liaise with the PMO and Technical teams to align financial and contractual activities with project planning and production.
• Support internal and external audits on contract and finance matters.

Resource & Consortium Activities:

• Contribute to resource planning and validation during resource meetings with the Project Director.
• Support continuous improvement of procedures related to finance and contract management.

Qualifications & Experience

• Master’s degree in Engineering, Business Administration, Finance, or a related field
• Extensive experience in large-scale engineering projects, ideally in nuclear or infrastructure sectors
• Proven expertise in contract management, financial control, and commercial leadership
• Experience working in a joint venture or consortium environment
• Strong negotiation, analytical, and reporting skills
• Fluent in English, French is an asset
• Right to work in the UK

Key Competencies

• Leadership and stakeholder management in complex project environments
• Contractual and commercial acumen with a focus on risk management
• Team coordination and cross-functional collaboration
• Strategic and analytical mindset with attention to detail

Note:Given the nature of the work, role holders may be required to undergo Basic Security Clearance (BPSS).

We are committed to our planet

In each project we design, engineer and operate we care deeply about the legacy we’re leaving behind. As part of our team, you’ll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK, and all around the globe.

Our commitment is translated in the work carried out by our Egis Foundation, which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world.

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.