Assistant Customer Service jobs in United Kingdom

Due to on-going growth, we are recruiting for an experienced and professional full-time Showroom Host to join our team at ZuCar Limerick.

ZuCar is a part of Joe Duffy Group, Ireland’s leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.

In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

Job Description:

At ZuCar our Customer Host works hard, finds creative solutions, and create excellent visitor experiences.

They must be an excellent communicator with an eye for attention to detail and must support our business to ensure our customers and visitors gain the highest level of customer experience throughout their visit.

Duties and Responsibilities:

Facilitate the full meet & greet whilst being organised and proactive to ensure both our customers and visitors have an individual experience in line with their expectations.
Ensure the prompt and efficient answering of all incoming telephone calls.
Contribute fully within the team, ensuring the right environment is maintained
Encourage rapport building with customers who are waiting and ensure they are not left unattended for long periods of time
To take an operational approach and welcome customers and visitors to the showroom with warmth, in a prompt, efficient and professional manner whilst providing hospitality as required (tea/coffee/water etc).
To oversee the operations within the Reception Department and to bring any problems or situations which affect the smooth running of the business immediately to the attention of a Senior Manager.
To maintain good working relationships with management and colleagues to facilitate the achievement of the company’s goals
Assist with showroom preparation including merchandise and displays
Support the Management team with ad-hoc administration.
Be proactive in maintaining professional standards of personal and dealership presentation and to ensure the Reception area, Coffee Lounge are kept clean, tidy and presentable at all times, as outlined by Company Policy
To ensure all catering supplies for our Lounge area are in stock, fresh, well presented and accessible to customers
To take full responsibility of all the associated tasks to ensure an efficient and smooth operation within the Reception and department
To notify a Manager of any breakdown or damage to equipment
To action any reasonable request by the management team.
To take an active part in upholding the company’s health and safety policy
To comply with company legislation as set out in the conditions of employment

For more information, please contactrecruitment@joeduffy.ie