Assistant Customer Service jobs in United Kingdom
Sales Manager - Lynwood Care Centre
Gold Care Homes
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Sales Manager - Lynwood Care Centre
Job summary
An established care home group in Ascot is seeking a Sales Manager to manage inquiries and foster relationships with potential residents and key community stakeholders. You will be responsible for exceeding sales targets and ensuring a high-quality customer experience. The ideal candidate will have proven sales experience, exceptional communication skills, and empathy towards the elderly. This position offers a competitive salary of £35,000 annually plus commission, along with various employee benefits.
Benefits
Qualifications
- Proven experience in targeted sales roles.
- Full UK driving licence required.
- Ability to meet targets and deliver results.
Responsibilities
- Managing all enquiries professionally.
- Advancing enquiries through the sales process.
- Building awareness of the care home.
Skills
Tools
Gold Care Homes is a well-established independent care home group for the elderly employing around 2500 employees across 45 care homes. We are looking for a Sales Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families.
You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.
You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are important, but your natural ability to show empathy and nurture relationships will be what makes you stand out from the crowd.
- Proven experience in targeted sales roles.
- Ability to create and nurture relationships and referrals with key stakeholders.
- You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce.
- Excellent communication skills.
- Presentation skills.
- Target driven and customer centric.
- Empathetic and caring approach.
- Managing all enquiries professionally and in a timely manner.
- Meeting set occupancy and revenue targets.
- Advancing enquiries through the sales process and conducting show rounds.
- Exceeding customer expectations and delivering a first-class customer experience.
- Business development and networking.
- Local marketing, including organising and managing events at the care home.
- Building awareness of the care home and establishing links and partnerships in the local community.
- Administrative duties, such as move in and contract paperwork.
- A flexible approach to the needs of our customers and an understanding of the issues that older people face.
- A full UK driving licence.
- A positive attitude.
- Ability to meet targets and KPIs and deliver results.
- Salary £35,000 annually + Commission
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.