Customer Account Manager

HealthHarmonie Ltd; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Leeds is seeking a Customer Account Manager to manage client accounts, generate new leads, and ensure client satisfaction. The ideal candidate will have experience in cold calling, strong communication skills, and the ability to foster long-term client relationships. This full-time position offers an opportunity in a fast-paced environment within the healthcare industry.

Qualifications

• Entry-level professional focused on business development and sales.
• Ideally experienced in the healthcare sector.
• Driven, ambitious, and self-starter with strong determination.

Responsibilities

• Manage and develop client accounts to ensure satisfaction.
• Generate leads and reach out to potential clients.
• Nurture relationships to foster long-term partnerships.
• Deliver exceptional customer service consistently.

Skills

Cold calling

Client relationship management

Communication skills

Organisational skills

Negotiation skills

Tools

Microsoft Office

Job description

About Medinet Group: Medinet Group is a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK. Our integrated businesses – Medinet (insourcing), HealthHarmonie (community specialist services) and HealthHarmonie Minds (mental health and wellbeing services) – work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.

To be successful as a Customer Account Manager, you should manage and develop your accounts and ensure client satisfaction. You will be actively involved in generating leads, reaching out to potential prospects through cold calling, and fostering strong relationships with existing and prospective clients. Your proficiency in cold calling and your ability to effectively communicate the value of our services will be crucial in driving business growth.

Key Responsibilities

• Developing and maintaining an in‑depth understanding of our business, offerings, competitors, and industry trends to remain well‑informed and proficient in client interactions.
• Identify and assess suitable host sites for new and existing contracts.
• Initiating contact with potential clients, following up on leads, and successfully acquiring new clients (GPs) to expand the business.
• Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long‑term partnerships.
• Identifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolio.
• Delivering exceptional customer service and consistently striving to ensure clients’ needs are met and expectations are exceeded.
• Clear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clients.
• Identifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency.
• Think strategically when faced with obstruction from internal and external stakeholders.

About You

• Entry‑level professional with a focus on business development, sales, or account management.
• Ideally experienced in the healthcare sector.
• Driven and ambitious, with a strong determination to achieve success.
• Experience in cold calling and prospecting to generate new leads and clients would be advantageous.
• Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams.
• Proficiency in Microsoft Office to efficiently manage client data and communication.
• Highly organised and solution‑oriented, capable of resolving challenges and achieving objectives.
• Self‑starter with the ability to work efficiently under pressure and independently drive initiatives.
• Possession of a full, clean driving licence and access to a car to facilitate travel for client meetings and business needs.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Sales and Business Development

Industries: Hospitals and Health Care

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