Assistant Customer Service jobs in United Kingdom

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Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

Paysafe are hiring for a processor relations manager to assess, monitor, and enhance business performance for our payment processor relationships. In this role, the manager will establish and support relations between our payment processors and internal stakeholders, analyse current practices and develop process improvements as well as work to implement changes in workflows and structures to ensure continuous departmental and company performance. The processor relations manager will have strong collaboration and conflict resolution competencies with the ability to negotiate successful outcomes and resolutions to technical and business problems for our customers.

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here .

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

• Collaborate with processors and internal stakeholders to improve service delivery
• Monitor processor performance, identify business process & service improvement opportunities, and lead change initiatives to optimize customer experience outcomes
• Identify gaps in business process and collaborate with stakeholders to establish appropriate policies, processes, procedures and controls
• Identify and implement cost-saving measures, waste, duplication and frequent errors including, but not limited to process re-design and process automation
• Partner with key internal functions on changes and challenges.
• Support training efforts on any changes in best practices or workflows.

• A bachelor's degree in business or a related field (preferred but not required)
• Knowledge of payments industry with prior exposure to RS2 desirable
• Strong understanding of merchant acquiring, payment processing, and card scheme operations
• Dynamic thinking and problem-solving abilities
• Excellent time-management and organizational skills
• Strong attention to detail

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

• Phone screen with Talent Acquisition
• Video interview with the Hiring Manager.
• In-person interview
• Final HR interview with Talent Acquisition .

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.