Job Search and Career Advice Platform
  • Jobs
  • Headhunters
  • Free resume review
  • About Us
EN
4,327

Administration jobs in United Kingdom

Service Desk Analyst

Ampstek LLC

Aberdeen City
On-site
GBP 60,000 - 80,000
8 days ago
I want to receive the latest job alerts for “Administration” jobs

Pharma Compliance Admin – PO & Records Specialist (Hybrid)

Scienceabode

United Kingdom
Hybrid
GBP 60,000 - 80,000
8 days ago

Compliance Administrator CV-Library Compliance Administrator

Scienceabode

United Kingdom
Hybrid
GBP 60,000 - 80,000
8 days ago

Part-Time Primary Care Nurse Practitioner/Physician Assistant

Eventus WholeHealth

United Kingdom
On-site
GBP 40,000 - 60,000
9 days ago

Staff Engineer - Cloud Development New Bristol, UK

Applied Intuition Inc.

Bristol
On-site
GBP 80,000 - 100,000
9 days ago
discover more jobs illustrationDiscover more opportunities than anywhere else. Find more jobs now

Pensions Administrator - Hybrid (Glasgow)

Aptia Group

United Kingdom
Hybrid
GBP 25,000 - 35,000
9 days ago

Reception Manager

Elior Uk

United Kingdom
On-site
GBP 36,000
9 days ago

Term-Time Reception & Admin Specialist

Emmanuel College

Gateshead
On-site
GBP 10,000 - 40,000
9 days ago
HeadhuntersConnect with headhunters to apply for similar jobs

Venue Manager

Powderham Castle

Powderham
On-site
GBP 30,000 - 35,000
9 days ago

Flexible Night Care Support Worker

Willowbrookhomecare

United Kingdom
On-site
GBP 40,000 - 60,000
9 days ago

Team Member | Recreation Assistant - Birkenhead Pool and Leisure Centre

Aucklandleisure

Birkenhead
On-site
GBP 10,000 - 40,000
9 days ago

Night Shift Leaders

Parklands Group

United Kingdom
On-site
GBP 80,000 - 100,000
9 days ago

Bank Lecturer in Photography

Craven College

Skipton
On-site
GBP 30,000 - 40,000
9 days ago

Business Support Administrator

Connect44 GmbH

Manchester
On-site
GBP 25,000 - 35,000
9 days ago

IT Technician

Portofdover

Dover
On-site
GBP 40,000 - 60,000
9 days ago

Facilities & Admin Assistant – Renewable Energy

Natural Power

Stirling
On-site
GBP 24,000 - 30,000
9 days ago

Business Support Assistant

Natural Power

Stirling
On-site
GBP 24,000 - 30,000
9 days ago

IT Service Support Manager - Hybrid (Nottingham)

XMA Ltd.

Nottingham
Hybrid
GBP 29,000 - 35,000
9 days ago

Receptionist

Elior Uk

United Kingdom
On-site
GBP 13,000 - 16,000
9 days ago

Care Coordinator — Visa Sponsorship (Reading)

EasyInfoBlog.com LLC

Reading
On-site
GBP 27,000 - 28,000
9 days ago

Care Coordinator: Sponsorship Available

EasyInfoBlog.com LLC

Reading
On-site
GBP 27,000 - 28,000
9 days ago

Teaching Assistant Tutor

Realisetraining

Tees Valley
On-site
GBP 30,000 - 40,000
9 days ago

Occupational Therapist

Gray Healthcare Limited

West Midlands
Hybrid
GBP 35,000 - 37,000
9 days ago

Flexible Night Social Care Worker - Meaningful Support

Choice Care Group

United Kingdom
On-site
GBP 40,000 - 60,000
9 days ago

Night Social Care Worker

Choice Care Group

United Kingdom
On-site
GBP 40,000 - 60,000
9 days ago

Top job titles:

Telesales jobsSystem Administrator jobsChief Officer jobsAccounting jobsEvent Coordinator jobsAdvocacy jobsMaintenance Manager jobsArchitectural Assistant jobsClinical Research Associate jobsLogistic Coordinator jobs

Top companies:

Jobs at NhsJobs at Co OpJobs at B&mJobs at OcadoJobs at IkeaJobs at NationwideJobs at SpotifyJobs at CpsJobs at JllJobs at Capital One

Top cities:

Jobs in ColchesterJobs in CoventryJobs in SwindonJobs in DerbyJobs in PeterboroughJobs in AberdeenJobs in ExeterJobs in WorcesterJobs in SalfordJobs in Huddersfield

Similar jobs:

Hr Administration jobsBusiness Administration jobsOffice Administration jobsNetwork Administration jobsHealth Care Administration jobsHospital Administration jobsAdministration Manager jobs
Service Desk Analyst
Ampstek LLC
Aberdeen City
On-site
GBP 60,000 - 80,000
Full time
8 days ago

Job summary

A leading IT Services provider in the United Kingdom is seeking an experienced IT Service Desk professional responsible for managing Service Desk activities. You will handle incident and service request processes, drive automation improvements, and resolve technical issues. The ideal candidate has strong communication skills and extensive knowledge in ITSM tools like ServiceNow and BeyondTrust. This role offers the opportunity to enhance service delivery and contribute to operational success.

Qualifications

  • Excellent communication and conversation skills in English.
  • Good knowledge of Incident, Change and Problem Management.
  • Advanced troubleshooting skills for technical issues.

Responsibilities

  • Manage Service Desk activities and process handling.
  • Liaise with the Service Manager.
  • Help with development of Operational Reports.
  • Drive automation and self-service improvements.
  • Resolving technical issues via phone and chat.

Skills

Excellent communication skills
Incident management
Problem management
Service Desk operations
Advanced Active Directory management
O365 administration
Network troubleshooting
ITSM tools knowledge
Remote Desktop management
SCCM/Intune proficiency

Tools

ServiceNow
BeyondTrust
Job description
  • Excellent communication and conversation skills in English with a Versant Score of 70
  • Good Knowledge of Incident, Change and Problem Management
  • Manage Service Desk activities, including:
  • Owning overall responsibility for Incident and Service Request process handling on the Service Desk
  • Liaise with the Service Manager
  • Help with the development and issuance of Service Desk Operational Reports
  • Driving automation and self-service improvements, reducing manual effort for repetitive tasks.
  • Resolving technical issues over the telephone, via email, via live chat and Self-Service, in a friendly and professional manner
  • Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support.
  • Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization.
  • O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting.
  • Network troubleshooting, including DNS, DHCP, VPN, firewall rules, and proxy issues.
  • Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools.
  • Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance.
  • Generating and analysing service performance reports, identifying trends and driving improvements.
  • Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation.
  • Logging and triaging the incidents in ITSM ensuring accurate logging of all end-user-related issues, service requests, and problems.
  • Maintain comprehensive documentation, including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk Lead.
  • Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority
  • Monitor the Incident Management queue, ensuring timely ticket assignment, reassignment, and proactive follow-ups to maintain service level agreements
  • Escalate unresolved issues promptly as per the defined escalation matrix to minimize business disruption.
  • Ensure all incidents are regularly updated in the incident management system, capturing relevant details, resolutions, and actions taken to enhance knowledge sharing and historical tracking.
  • Strong working knowledge of ITSM tools like ServiceNow for effective ticket management.
  • Proficiency in BeyondTrust (Remote Support) for troubleshooting and assisting end users efficiently.
  • 1
  • ...
  • 58
  • 59
  • 60
  • ...
  • 174

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

Job Search and Career Advice Platform

Empoweringjob seekers

Tools
  • Jobs
  • Resume review
  • Headhunters
  • Browse jobs
Company
  • About us
  • Careers at JobLeads
  • Site notice
  • Press
  • Reviews
Support
  • Help
  • Partner integration
  • ATS Partners
Social
  • JobLeads Blog
  • YouTube
  • LinkedIn
  • Instagram
  • Facebook
  • Privacy Policy
  • Terms of Use

© JobLeads 2007 - 2025 | All rights reserved