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4,327
Administration jobs in United Kingdom
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Pharma Compliance Admin – PO & Records Specialist (Hybrid)
Scienceabode
United Kingdom
Hybrid
GBP 60,000 - 80,000
8 days ago
Compliance Administrator CV-Library Compliance Administrator
Scienceabode
United Kingdom
Hybrid
GBP 60,000 - 80,000
8 days ago
Part-Time Primary Care Nurse Practitioner/Physician Assistant
Eventus WholeHealth
United Kingdom
On-site
GBP 40,000 - 60,000
9 days ago
Staff Engineer - Cloud Development New Bristol, UK
Applied Intuition Inc.
Bristol
On-site
GBP 80,000 - 100,000
9 days ago
Discover more opportunities than anywhere else. Find more jobs nowPensions Administrator - Hybrid (Glasgow)
Aptia Group
United Kingdom
Hybrid
GBP 25,000 - 35,000
9 days ago
Connect with headhunters to apply for similar jobsFlexible Night Care Support Worker
Willowbrookhomecare
United Kingdom
On-site
GBP 40,000 - 60,000
9 days ago
Team Member | Recreation Assistant - Birkenhead Pool and Leisure Centre
Aucklandleisure
Birkenhead
On-site
GBP 10,000 - 40,000
9 days ago
Facilities & Admin Assistant – Renewable Energy
Natural Power
Stirling
On-site
GBP 24,000 - 30,000
9 days ago
IT Service Support Manager - Hybrid (Nottingham)
XMA Ltd.
Nottingham
Hybrid
GBP 29,000 - 35,000
9 days ago
Care Coordinator — Visa Sponsorship (Reading)
EasyInfoBlog.com LLC
Reading
On-site
GBP 27,000 - 28,000
9 days ago
Care Coordinator: Sponsorship Available
EasyInfoBlog.com LLC
Reading
On-site
GBP 27,000 - 28,000
9 days ago
Service Desk Analyst
Ampstek LLC
Aberdeen City
On-site
GBP 60,000 - 80,000
Full time
8 days ago
Job summary
A leading IT Services provider in the United Kingdom is seeking an experienced IT Service Desk professional responsible for managing Service Desk activities. You will handle incident and service request processes, drive automation improvements, and resolve technical issues. The ideal candidate has strong communication skills and extensive knowledge in ITSM tools like ServiceNow and BeyondTrust. This role offers the opportunity to enhance service delivery and contribute to operational success.
Qualifications
- Excellent communication and conversation skills in English.
- Good knowledge of Incident, Change and Problem Management.
- Advanced troubleshooting skills for technical issues.
Responsibilities
- Manage Service Desk activities and process handling.
- Liaise with the Service Manager.
- Help with development of Operational Reports.
- Drive automation and self-service improvements.
- Resolving technical issues via phone and chat.
Skills
Excellent communication skills
Incident management
Problem management
Service Desk operations
Advanced Active Directory management
O365 administration
Network troubleshooting
ITSM tools knowledge
Remote Desktop management
SCCM/Intune proficiency
Tools
ServiceNow
BeyondTrust
Job description
- Excellent communication and conversation skills in English with a Versant Score of 70
- Good Knowledge of Incident, Change and Problem Management
- Manage Service Desk activities, including:
- Owning overall responsibility for Incident and Service Request process handling on the Service Desk
- Liaise with the Service Manager
- Help with the development and issuance of Service Desk Operational Reports
- Driving automation and self-service improvements, reducing manual effort for repetitive tasks.
- Resolving technical issues over the telephone, via email, via live chat and Self-Service, in a friendly and professional manner
- Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support.
- Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization.
- O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting.
- Network troubleshooting, including DNS, DHCP, VPN, firewall rules, and proxy issues.
- Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools.
- Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance.
- Generating and analysing service performance reports, identifying trends and driving improvements.
- Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation.
- Logging and triaging the incidents in ITSM ensuring accurate logging of all end-user-related issues, service requests, and problems.
- Maintain comprehensive documentation, including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk Lead.
- Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority
- Monitor the Incident Management queue, ensuring timely ticket assignment, reassignment, and proactive follow-ups to maintain service level agreements
- Escalate unresolved issues promptly as per the defined escalation matrix to minimize business disruption.
- Ensure all incidents are regularly updated in the incident management system, capturing relevant details, resolutions, and actions taken to enhance knowledge sharing and historical tracking.
- Strong working knowledge of ITSM tools like ServiceNow for effective ticket management.
- Proficiency in BeyondTrust (Remote Support) for troubleshooting and assisting end users efficiently.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.