IT Technician

Portofdover; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic IT company in Dover is seeking an IT Support Technician to deliver top-notch support and customer service. Responsibilities include acting as a first point of contact for IT issues, maintaining documentation, and collaborating with third-party providers. Ideal candidates will have at least 2 years of experience, strong problem-solving skills, and a full UK driving license. This position offers opportunities for professional development and a comprehensive benefits package.

Benefits

5 weeks annual leave + bank holidays

Birthday leave

Contributory pension scheme

Discretionary annual bonus scheme

Private Health Care

Life assurance

Employee assistance programme

3rd party discounts

Cycle to work scheme

Free Parking

Qualifications

• Experience with hardware support and Microsoft Windows OS.
• Hands-on application and end-user support experience.
• Knowledge of telephony, CCTV, and access control systems is a plus.

Responsibilities

• Act as the first point of contact for IT support.
• Monitor system alerts and escalate issues.
• Maintain user guides and conduct IT equipment audits.
• Install, configure, and repair IT equipment and infrastructure.

Skills

Problem-solving skills

Analytical skills

Independent work

Attention to detail

Team player

Education

2 years experience as an IT Technician

Tools

Microsoft Windows OS

Active Directory

Basic networking (TCP/IP, DNS, DHCP)

Job description

Are you passionate about delivering exceptional IT support and customer service?
We're looking for a proactive and skilled IT Support Technician to join our dynamic team and

be the first point of contact for all IT-related incidents and service requests. This is a hands‑on role where you'll play a key part in maintaining the availability, flexibility, and security of our IT Services - helping us meet business goals and exceed customer expectations.

What You'll Be Doing

Act as the first point of contact for IT support, delivering

Own and resolve incidents and service requests within defined timescales.

Monitor system alerts and elevate issues appropriately.

Maintain and update user guides and documentation.

Conduct IT equipment audits and maintain accurate asset records.

Install, configure, and repair IT equipment and infrastructure (including cabling).

Collaborate with third‑party support providers to resolve faults.

Travel to user locations to provide on‑site support and maintenance.

Participate in IT projects and contribute to continuous improvements. Stay current with technical training and development

Hours of work: Monday - Friday 37.5hrs per week (this will be based on site in Dover, Kent)

Knowledge & Experience

Minimum of 2 years previous experience as an IT Technician.

Hands‑on experience with hardware support and Microsoft Windows OS.

Application and end‑user support experience.

Active Directory administration and Microsoft Office suite support essential.

Understanding of PC/laptop components, fault diagnosis, and OS installation.

Basic networking knowledge (TCP/IP, DNS, DHCP).

Telephony (PBX/VoIP), CCTV, and access control systems knowledge is a plus.

Full UK driving licence required.

Skills & Attributes

Strong problem‑solving and analytical skills.

Ability to work independently and manage workload effectively.

High attention to detail and record‑keeping.

Flexible, enthusiastic, and committed team player.

Professional under pressure with a consistent and positive attitude

Why Join Us?

Be part of a forward‑thinking IT team supporting critical business operations.

Opportunities for professional development and technical training.

Work in a collaborative environment that values integrity, respect, and innovation.

Play a key role in shaping the future of our IT services.

• 5 weeks annual leave + bank holidays (pro rata)
• Birthday leave (1 day)
• Generous contributory pension scheme
• Discretionary annual bonus scheme
• Private Health Care
• Life assurance
• Employee assistance programme
• 3rd party discounts
• Cycle to work scheme
• Benefits and reward platform
• Free Parking

Closing date 16 January 2026 at 5pm

Please note that this role does not offer hybrid working.

The post holder will be required to work within our Dover estate for the full working hours

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years) and there will be a pre‑employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.

Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.