IT Service Support Manager - Hybrid (Nottingham)

XMA Ltd.; Nottingham; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading technology services provider in Nottingham is seeking a Service Support Manager to support Service Delivery Managers in delivering excellent IT services. The role involves customer communications, contract administration, and performance reporting. Strong organisational skills, proficiency in Microsoft 365 tools, and excellent communication abilities are required. This is a hybrid position with opportunities for growth in service delivery management.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30 over 5 years

Group Life Insurance

Income Protection

Gym Discounts

Free Fuel Fridays

Employee of the Quarter

Employee Referral program

Qualifications

• Strong organisational and administrative skills.
• Confidence working with data and producing reports.
• Excellent communication skills both written and verbal.
• Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint).

Responsibilities

• Act as a point of contact for routine service queries.
• Assist with contract administration and maintain service documentation.
• Support performance tracking against SLAs and KPIs.
• Prepare clear and accurate service reports.

Skills

Strong organisational and administrative skills

Confidence working with data and producing reports

Excellent communication skills

Proficiency in Microsoft 365 tools

Job description

A leading technology services provider in Nottingham is seeking a Service Support Manager to support Service Delivery Managers in delivering excellent IT services. The role involves customer communications, contract administration, and performance reporting. Strong organisational skills, proficiency in Microsoft 365 tools, and excellent communication abilities are required. This is a hybrid position with opportunities for growth in service delivery management.