Reception Manager

Elior Uk; United Kingdom; On-site; GBP 36,000; Full time

Job summary

A leading catering service provider in the UK is looking for a Reception Manager to oversee reception services and ensure a high standard of customer service. The role involves managing teams, maintaining health and safety standards, and providing administrative support. This full-time position offers competitive compensation, flexible working hours, and a range of employee perks including free meals and career development opportunities.

Benefits

Free, tasty meals

Flexible working hours

28 days of holiday, increasing to 31 after two years

Paid volunteering days

Career development opportunities

Pension schemes and life assurance

Exclusive discounts

Qualifications

• Genuine interest in customer service excellence.
• Strong team player, highly confident and positive.
• Proven experience of successfully managing sites and teams and working with external clients.
• Self-motivated and innovative.
• Previous experience within a similar role.

Responsibilities

• Manage the Reception services effectively.
• Provide professional reception, switchboard, helpdesk, administration and security services.
• Ensure health and safety standards are maintained.
• Organize schedules for sufficient coverage during peak periods.
• Oversee the appearance and performance of reception staff.

Skills

Customer service excellence

Team player

Site and team management

Self-motivated and innovative

Experience in similar role

Job description

5 days out of 7 | 6.00am - 14.30pm | 40 Hours Per Week

Full Time

England, TW6 3XA

£35455.20 per annum

Elior at work – Workdays Made Better with Great Food

A great workday starts withgreat food,and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years

What you’ll be doing…

The effective management of the Reception services. Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services

• Lead by example to provide a customer-focused reception service through the reception and security teams.
• Maintain health and safety standards in line with company policy.
• Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
• Team Presentation and Image: Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
• Foster cooperation and helpfulness with all other departments.
• Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.

Working Pattern: 5 days out of 7 | 6.00am - 14.30pm | 40 Hours Per Week

What can you bring?

• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Proven experience of successfully managing sites and teams and working with external clients
• Self-motivated and innovative
• Previous experience within a similar role

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!