Administration jobs in United Kingdom

Contract type: Full Time (37.5 hours) – Permanent

Location: Stratford, Huddersfield - London Campus

Salary: up to £28,000 per annum

The Wellbeing & Engagement Officer’s role is to support students face‑to‑face and online. The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: this will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.

• Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements.
• Ensure the safeguarding of students in line with Study Group policy and procedure and act as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student.
• Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services.
• Support the creation of Support Plans for students and monitor the engagement and effectiveness.
• Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown.
• Work closely with colleagues to identify and support students with additional needs due to health / SEND.
• Proactively promote the importance of student Health Registration on the NHS system and assist students with registration and access to healthcare services as required.
• Assist with planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions and liaising with external agencies to actively engage students in the promotion of health and wellbeing.
• Assist students with completing Mitigating Circumstances Forms and attend Mitigating Circumstances meetings.
• Support membership of the Student Staff Liaison Committee and regular meetings.
• Make check‑in calls with students on support or safety plans as appropriate (in exceptional cases these are required out of office hours; time in lieu would be given).
• Ensure the smooth running of the reception and other student‑facing environments, dealing with general student queries – face to face, on the VLE, by email and phone, gathering information from other functional areas, targeting problem areas which lead to poor service, and regularly communicating and reviewing the service with the wider team.
• Work as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and provide support and guidance to team members carrying out the activities.
• Ensure professional and timely information and reporting is released to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university.
• Maintain effective relationship management with stakeholders including key University departments such as Student Support and Admissions.
• Engage with Study Group marketing and agent visits, including presentations and contribution to marketing materials.
• Provide resources and support for other teams, as required.
• Provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods.
• Carry out any duties reasonably required by the Senior Leadership Team.

• Bachelor’s degree or equivalent professional experience.
• Recognised Safeguarding Qualification (DSL/DSO).
• Proven experience of providing pastoral or welfare support to adult international students in a higher education setting.
• Experience of creating and delivering engaging wellbeing workshops or enrichment activities.
• Experience working in a regulated or compliance‑driven environment.
• Experience facilitating the ‘student voice’, including gathering and acting on feedback effectively.
• Can confidently communicate with students and colleagues face‑to‑face and in writing.
• Accurately maintains records, manages multiple tasks, and ensures processes such as support plans and check‑ins are completed thoroughly.

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted - Criminal Background Check (country specific), references, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.