Reservations Agent — 5★ York Hospitality Experience

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 25,000 - GBP 32,000; Full time

Job summary

A prestigious hotel company in York is seeking an enthusiastic Reservations Agent. In this role, you will provide exceptional customer service via phone and email, managing reservations for various hotel offerings. Ideal candidates will possess excellent communication skills and an interest in the hospitality sector. This full-time position promises a supportive work environment and opportunities for career growth. Join our dedicated team to contribute to an unforgettable guest experience.

Benefits

Fully funded Apprenticeship programmes

Employee discounts on accommodation, food, and drink

Discounts on local transport

Complimentary meals during shifts

Company Pension scheme

Access to Cycle to Work scheme

Employee Assistance Programme for support

Recognition initiatives and employee awards

Qualifications

• Friendly and welcoming attitude towards guests.
• Interest in the hospitality industry is essential.
• Ability to work in a dynamic office environment.

Responsibilities

• Manage reservations for various hotel services.
• Provide 5-star service to guests via phone and email.
• Contribute to business targets through effective communication.

Skills

Customer service experience

Telephone communication skills

Email communication skills

Job description

A prestigious hotel company in York is seeking an enthusiastic Reservations Agent. In this role, you will provide exceptional customer service via phone and email, managing reservations for various hotel offerings. Ideal candidates will possess excellent communication skills and an interest in the hospitality sector. This full-time position promises a supportive work environment and opportunities for career growth. Join our dedicated team to contribute to an unforgettable guest experience.