Guest Experience Associate (Part-Time) – York

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A welcoming hotel group located near York is seeking a Guest Service Assistant. The role involves overseeing the reception area, dealing with check-ins and enquiries, and providing service in the bar, kitchen, and restaurant. Candidates should possess strong customer service skills and be flexible in their hours. The hotel offers a friendly environment, various career development opportunities, and benefits such as holiday days and discounted hotel stays.

Benefits

28 holiday days (pro rata)

Workplace pension scheme

Discounted hotel stays

Worldwide IHG team member rates

Uniform

Employee Assistance Programme

Qualifications

• Experience in a customer service role is preferred.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Operate the hotel reception to agreed standards.
• Ensure restaurant and bar setups for mealtimes.
• Handle guest queries/complaints politely.
• Maintain cleanliness in food and beverage areas.

Skills

Customer service skills

Flexibility

Teamwork

Food Safety and Hygiene practices

Job description

A welcoming hotel group located near York is seeking a Guest Service Assistant. The role involves overseeing the reception area, dealing with check-ins and enquiries, and providing service in the bar, kitchen, and restaurant. Candidates should possess strong customer service skills and be flexible in their hours. The hotel offers a friendly environment, various career development opportunities, and benefits such as holiday days and discounted hotel stays.