Guest Service Assistant

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A welcoming hotel group located near York is seeking a Guest Service Assistant. The role involves overseeing the reception area, dealing with check-ins and enquiries, and providing service in the bar, kitchen, and restaurant. Candidates should possess strong customer service skills and be flexible in their hours. The hotel offers a friendly environment, various career development opportunities, and benefits such as holiday days and discounted hotel stays.

Benefits

28 holiday days (pro rata)

Workplace pension scheme

Discounted hotel stays

Worldwide IHG team member rates

Uniform

Employee Assistance Programme

Qualifications

• Experience in a customer service role is preferred.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Operate the hotel reception to agreed standards.
• Ensure restaurant and bar setups for mealtimes.
• Handle guest queries/complaints politely.
• Maintain cleanliness in food and beverage areas.

Skills

Customer service skills

Flexibility

Teamwork

Food Safety and Hygiene practices

Job description

Contract: Part time
Salary: 12.21

Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start™ Breakfast, complimentary WiFi and free parking are all included, offering value for money and a great base whether you're heading into the city on the nearby Park and Ride or exploring further afield.

Holiday Inn Express York is an ideal base for those wishing to explore North Yorkshire. From the historic city of York to the North York Moors and beyond, with so much on its doorstep and the coast under an hour's drive away, a stay at this hotel allows you to experience and explore North Yorkshire to your heart's content.

Job Description

Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible to work within Housekeeping, supporting any department in line with business demands.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About Us

Our hotel is a quiet, quaint hotel set 2 miles from centre of York. Here you will find a welcoming team that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.
Nearest bus stop either Yorkshire Coastliner, Stockton Lane, 10 mins walk, close to Monks Cross

Role in our Family

As a Guest Service Assistant your key responsibilities include:

• To operate the hotel reception (24hr) to the agreed hotel standards
• Ensuring the set up of the restaurant and bar for mealtimes
• Basic meal production, with Food Safety and Hygiene practises followed
• Maintaining of buffets and clearing/sanitising of tables in restaurant area
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on guest service.
• To promote Brand Loyalty Club, through acknowledgements and new sign ups
• To operate the bar and restaurant to the agreed hotel standards
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
• To ensure all rooms are turned around in an efficient manner
• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.

What Happens Next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.