Luxury Restaurant Operations Leader

Thistle City Barbican; York and North Yorkshire; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A premier luxury hotel in York and North Yorkshire is seeking an experienced operational leader. The role involves engaging with guests and mentoring a large team to ensure service excellence. Ideal candidates must be self-motivated, have previous management experience, and demonstrate a strong customer service ethos. Attractive benefits including competitive pay, excellent training programs, and career development opportunities are provided.

Benefits

Tips typically over £200 per month

Complimentary uniform and meals

Refer a Friend bonus

Complimentary car parking

Discounted live-in accommodation

Access to wellness support

Qualifications

• Confident and self-motivated individual with a professional persona.
• High level of IT proficiency including Property Management and EPOS systems.
• Excellent verbal and written communication skills.

Responsibilities

• Lead operational team during serving periods including evenings and weekends.
• Engage with guests and team members to enhance guest experience.
• Train and develop a team of over 50 individuals.
• Manage costs and revenue in restaurant operations.
• Understand market for competitive advantage.

Skills

Leadership

Customer service

IT proficiency

Communication

Attention to detail

Management experience

Ability to work under pressure

Tools

Property Management Systems

EPOS systems

Microsoft Office

Job description

A premier luxury hotel in York and North Yorkshire is seeking an experienced operational leader. The role involves engaging with guests and mentoring a large team to ensure service excellence. Ideal candidates must be self-motivated, have previous management experience, and demonstrate a strong customer service ethos. Attractive benefits including competitive pay, excellent training programs, and career development opportunities are provided.