5-Star Reservations & Guest Services Specialist

Peoplebank; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading hospitality organization in Greater London is seeking a Reservations & Guest Services Agent. The ideal candidate will have prior experience in a similar role within a luxury or lifestyle hotel, demonstrating excellent communication and a passion for delivering exceptional service. Responsibilities include managing guest reservations, providing personalized assistance, and collaborating with other departments to ensure smooth operations. The role offers a vibrant work environment in one of the UK's premier hospitality venues.

Benefits

Employee discounts on hotel stays

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and support

Free meals on duty

Qualifications

• Previous experience in a reservations or guest services role.
• Strong passion for hospitality and commitment to 5-star service.
• Capability to handle various guest concerns with professionalism.

Responsibilities

• Handle guest reservations with accuracy and warmth.
• Provide personalised guest recommendations and assistance.
• Collaborate with Front Office, Concierge, and Housekeeping.

Skills

Excellent communication skills

Attention to detail

Problem-solving attitude

Warm, engaging manner

Proficiency in hotel booking systems

Tools

PMS/CRM software

Microsoft Office

Job description

A leading hospitality organization in Greater London is seeking a Reservations & Guest Services Agent. The ideal candidate will have prior experience in a similar role within a luxury or lifestyle hotel, demonstrating excellent communication and a passion for delivering exceptional service. Responsibilities include managing guest reservations, providing personalized assistance, and collaborating with other departments to ensure smooth operations. The role offers a vibrant work environment in one of the UK's premier hospitality venues.