Supervisor jobs in United Kingdom

This position is located at Trafford Centre, Manchester, M17 8AA, United Kingdom.

The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that fall within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

• Recruit, motivate, develop and lead a store team
• Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

• Inspire, motivate and encourage teamwork among the team
• Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while enabling others the creativity to succeed by making their own decisions
• Possess excellent communication skills in both written and verbal form

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by upholding the Company’s mystery shop standards

• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices
• Uphold Company Health & Safety regulations to protect employees and customers

• Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager including training, shipment placement, markdowns, transfers, merchandising and store standards
• Understand and interpret current fashion trends in local markets to generate creative solutions
• Ensure floor sets for the department are well organised and scheduled appropriately

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
• Utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have knowledge of the customer profile by keeping up to date with media and local community
• Manage stock levels appropriately through understanding of reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Demonstrates strong operational skills
• An understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

• “Life Leave” - one day a year to take time off for major life events, in addition to annual leave entitlement

• Employee Assistance program to support mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

• Up to 40% employee discount at all URBN Brands

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

• Structured support within the business alongside continued learning and development

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: General Business, Management, and Customer Service
• Industries: Retail, Retail Apparel and Fashion, and Consumer Services

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