Store Manager - Croydon- 42.5 Hours

Angling Direct plc; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fishing tackle retailer is seeking a passionate Store Manager for their new Croydon location. The role involves overseeing daily operations, leading a team, and ensuring exceptional customer service. The ideal candidate will have retail experience, strong leadership skills, and a passion for angling. Enjoy benefits such as a 40% staff discount on selected products in a supportive workplace.

Benefits

40% staff discount on Advanta products

25% staff discount on other branded products after probation

Collaborative workplace environment

Qualifications

• Experience in a retail environment with proven success in leading teams.
• Solid knowledge of fishing products and health and safety standards.
• Strong organizational skills with the ability to motivate and manage staff.

Responsibilities

• Oversee daily store operations and lead a team to deliver exceptional service.
• Develop strategies to increase customer engagement and meet sales targets.
• Ensure compliance with health and safety and maintain store standards.
• Conduct performance appraisals and support career development of staff.

Skills

Customer service

Team leadership

Retail management

Business strategy development

Health and safety knowledge

Communication skills

Job description

Overview

Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you to be part of the journey!

We are seeking a motivated individual to join our growing team as a Store Manager in our new Croydon store to lead a team to success and help us continue delivering exceptional service and expert advice to our customers. If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!

Customers are at the heart of everything we do. We are committed to providing our customers with the encouragement, advice and support so they have everything they need to get the most out of their fishing. To achieve our purpose of inspiring everyone to get out and enjoy an exceptional fishing experience, we are committing to be Europe’s leading omni-channel fishing tackle destination, for all anglers regardless of experience or ability.

If you are passionate about fishing and eager to share your expertise in a customer-focused environment, this could be the perfect opportunity for you!

What You Will Do:

• Take full ownership of the day-to-day operations of the store. Lead and develop a team of colleagues to deliver exceptional customer service and achieve business objectives
• Develop and implement business strategies to increase customer engagement, optimise store traffic, and maximise profitability. Meet and exceed sales targets through effective training, motivation and mentoring of staff
• Ensure a high level of customer satisfaction by delivering outstanding service and maintaining store standards
• Oversee store administration, including compliance with health and safety requirements, banking and any other relevant policies and procedures. Maintain excellent visual merchandising standards.
• Conduct regular performance appraisals, identify training needs and support career development. Manage and resolve any staff or customer issues, including complaints and grievances
• Work closely with the Area Sales Manager, other Store Managers, and business functions to achieve overall business goals. Liaise with the marketing team to implement and maintain marketing strategies

What We Are Looking For:

• Passionate anglers with solid fishing product knowledge
• Knowledge of health and safety standards
• Experience of working in a retail environment with proven success in leading and motivating teams
• Strong communication and organisational skills with the ability to manage and measure work effectively
• Team players who are motivated to meet targets and achieve business goals
• Ability to build effective teams, motivate others and manage conflict with confidence

Why Join Us?

• Join a team that loves angling and supports fellow anglers
• Be valued in a collaborative and supportive workplace
• Deliver top-tier advice and an outstanding shopping experience to fishing enthusiasts
• Grow, collaborate, and share your fishing passion in a thriving business
• Enjoy 40% staff discount on Advanta, and 25% staff discount on other branded products after probation