VodafoneThree - Retail Store Manager - Newtownards

Vodafone Group Plc; Newtownards; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecom company is seeking a Retail Store Manager for its Newtownards location. In this role, you will lead and develop the store team, ensure exceptional customer experiences, and manage operational performance. Ideal candidates have retail management experience and a strong understanding of the telecom sector. Competitive compensation and benefits offered, including up to 28 days off and personalisation of perks.

Benefits

Competitive salary

Bonuses

Up to 28 days off

Paid time for charity work

Career development tools

Qualifications

• Demonstrated experience in retail management and customer service.
• Ability to recruit, train, and develop team members.
• Track record of monitoring store performance.

Responsibilities

• Lead and develop the store team to deliver exceptional customer experience.
• Manage operational decisions and store performance.
• Engage with the community and maintain compliance with regulations.

Skills

Retail management experience

Team development

Customer service

Performance analysis

Knowledge of telecoms sector

Job description

Overview

VodafoneThree - Retail Store Manager - Newtownards | Location: Newtownards Store | Posting Country: United Kingdom | Contract Type: Permanent | Full Time

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

• Lead, motivate, coach and develop the store team to deliver an exceptional customer experience and exceed store performance targets. Approach every interaction with customers as an opportunity to increase revenue and customer experience, whilst using solution based selling and offering products and services that meet the customers needs.
• Work alongside the Senior Store Manager and lead management of the Store and staff, managing operational decisions for the store
• Motivate the team and be involved with coaching, developing and supporting the team
• Maintain store performance and operations, monitoring, analysing and reporting on the performance
• Training on new services and refresher training of relevant and required topics
• Accountable for ensuring the store acts within the guidelines of the FCA
• Expert in systems, products and systems, particularly with new product launches
• Keep up to date and share market leading insights
• Engage with the community (e.g., shopping centre, job centre) etc.
• Bring the customer experience into the fore front of every decision, acting as a role model to deliver brilliant customer experience
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

Who you are

• Demonstrated experience in retail management, including overseeing store operations and driving performance to achieve targets
• Proven ability to recruit, train, and develop team members, delivering effective coaching and performance management to maximise team potential and maintain high standards of customer service
• Track record of monitoring, analysing, and reporting on store performance to inform on improvements
• Knowledge of Vodafone’s products and services, as well as a strong understanding of competitor offerings within the telecoms sector is highly desirable
• Experience providing exceptional customer service, ensuring all interactions are aligned with company values and customer needs

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.