Service Manager - Security Systems

Northampton Business Directory; Newport Pagnell; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading security systems specialist in Newport Pagnell is seeking an experienced Service Manager. This senior role involves overseeing service delivery, ensuring compliance and performance across CCTV, intruder alarms, and access control systems. The successful candidate will have proven experience in service management and strong technical knowledge in electronic security systems. The position offers a competitive salary of £45,000 - £55,000, company car or car allowance, generous holiday, pension scheme, and employee discounts.

Benefits

Company car or car allowance

23 days holiday plus bank holidays

Company pension scheme

Employee discount benefit

Qualifications

• Proven experience as a Service Manager or Senior Service Operations Manager.
• Technical grounding in electronic security systems.
• Experience in NSI-regulated environments.

Responsibilities

• Lead and develop service engineers and support teams.
• Ensure SLAs and KPIs are consistently achieved.
• Manage day-to-day people matters and drive service revenue.
• Act as senior escalation point for key security clients.

Skills

Leadership in service management

Technical knowledge of CCTV systems

Technical knowledge of intruder alarms

Technical knowledge of access control systems

People management

Operational delivery

Job description

An established and fast-growing security systems specialist is seeking an experienced Service Manager to take full ownership of its Service Department. This is a senior leadership position with responsibility for service delivery, compliance, people management and performance across a multi-disciplinary security engineering function.

The role is based within modern offices with excellent staff facilities and offers genuine autonomy and influence at a senior operational level.

The Service Manager Role:

Reporting directly to the Operations Manager, you will be accountable for the overall performance of the service function, ensuring exceptional delivery across CCTV, intruder alarms and access control systems.

Key responsibilities include:

• Leading and developing service engineers, helpdesk and service coordination teams
• Ensuring SLA, KPI, PMV and productivity targets are consistently achieved
• Acting as Nominated Technical Manager within an NSI-regulated environment
• Providing senior-level technical escalation support (remote and on-site where required)
• Driving recurring service revenue, efficiency and continuous improvement
• Managing day-to-day people matters including holidays, sickness and attendance
• Working alongside HR leadership on wider people and performance processes
• Acting as the senior escalation point for key and strategic security clients

About The Successful Service Manager:

To succeed in this role, you will be a confident and commercially aware service leader with a strong technical grounding in electronic security systems.

& will ideally have:

• Proven experience as a Service Manager / Senior Service Operations Manager
• Technical knowledge of CCTV, intruder alarms and access control systems
• Experience working within NSI or similarly regulated security environments
• A hands-on leadership style with excellent people management capability
• The ability to balance operational delivery with strategic improvement

Salary & Benefits

£45,000 - £55,000

Company car or car allowance

23 days holiday plus bank holidays

Company pension scheme

Employee discount benefit