Volvo Service Manager

Listers Group; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motor retailer in Worcester seeks a high-achieving Service Manager to ensure efficient operations in the Service department and maximize performance. The ideal candidate will have experience in the motor trade and possess strong leadership skills to enhance customer satisfaction. Comprehensive benefits include OTE of £55,000+, use of a company car, and extensive professional training opportunities. Join us to work with prestigious car brands and contribute to a team dedicated to excellence in customer care.

Benefits

33 days holiday

Company Pension

Wellness Programme

Sick Pay

Staff discounts

In-house training

Company events

Qualifications

• Experience as an Assistant Service Manager or Service Manager in the motor trade.
• Ability to build rapport with customers effectively.
• Confidence and drive to succeed in a premium brand environment.

Responsibilities

• Ensure efficient operation and profitability of the Service department.
• Maximize performance through the sale of parts and labour.
• Manage team development and customer satisfaction.

Skills

Customer care

Team management

Sales targeting

Motor trade experience

Job description

Job Introduction

We are currently recruiting for a high achieving Service Manager for our Volvo Dealership based in Worcester.

Benefits include an OTE of £55,000 + and use of a company car, the hours of work are Monday - Friday, 8am - 6pm as well as working Saturday's on a rota basis.

The aim is to deliver and exceed customer expectation and satisfaction, customer care is paramount within this role as you will be leading from the front to ensure that our customers receive the best aftersales experience.

Role and Responsibilities

• To ensure the efficient and profitable operation of the Service department
• To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
• To ensure that all manufacturers policies and procedure are adhered
• Planning, forecasting and delivering sales targets
• Managing and development of the team
• Growing Workshop utilisation and efficiency
• Exceeding Customer satisfaction
• Managing the smooth running and day to day activity of the Service Department
• Reporting directly to the Head of Business

About you

• This role would ideally suit someone who has previously worked as a Assistant Service Manager, or as an experienced Service Manager and is looking to move into a premium brand and Listers for better career and reward opportunities.
• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.
• The ability to quickly establish and build rapport with our customers.
• Motor trade experience is essential, full support and on-going training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.