Service Client jobs in United Kingdom

Global Programme Renewals

• Create and agree the annual service plan for each International Client
• Formulate and agree the renewal data gathering strategy and timeline
• Provide input into strategy meetings with clients, brokers and insurers
• Work with insurers and broking teams to establish local and master policy requirements (limits, cover, nuances, where local policies are to be issued etc.)
• Work with insurers to identify local nuances such as tariffs, wording restrictions, local retentions etc.
• Agree or install KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow. Reviewing post renewal as part of stewardship meeting
• Input or production of premium allocations to ensure that these are ; benchmarked with local norms, comply with local tariffs etc.
• Agree network fees
• Have responsibility for the communication of group programme to broker network and local client operations (where required)
• Management of insurers administrations of local policies including:
  ensuring instructions sent to local fronting companies in a timely manner, communication to client on status of insurers instructions, monitor status and speed of issuance of local policies and invoices
• Attend meetings with local brokers and client where required on local and global insurance issues

Local Programme (stand‑alone policies/compulsory covers)

• Communication of group risk purchasing philosophy to local brokers and local client companies (where appropriate)
• Produce Analysis Report of local policy summaries to ensure:
  • compulsory covers are purchased
  • no duplications with global programme
  • local policies dovetail with global programme
  • adherence to group risk purchasing philosophy
  • compliance with remuneration parameters
• Work with client and local broker to maximize WTW Global Network appointments on local lines
• Agree and manage local broker service requirements with client

General Advice

• Provision of information on admitted/non‑admitted, compulsory covers, where local policies required, extent of cover available locally and other regulations and practices.
• Provide advice to colleagues, prospects and clients on the operation of global programme
• Advise colleagues, prospects and clients on insurers capabilities to deliver global solutions
• Be a focal point for knowledge of insurers international expertise and processes

• Preferably educated to A levels or relevant industry experience
• Preferably with professional Chartered Insurance Institute qualifications or working towards these

Skills:

• Intermediate level IT skills (Microsoft Office suite)
• Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility
• Excellent client focus with proven experience of delivery of high levels of client service
• Ability to analyze situations and provide recommendations to identify optimum solutions
• Good understanding of the processes that support the operating model and strategy for the BU and Willis GB overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of data analysis and presentation skills

Benefits - GB

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal‑opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in‑person and in‑office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one‑size‑fits‑all solution.